Business Analyst

3 weeks ago

West Sacramento, United States Themesoft Inc. Full time

Role: Business Analyst

Location: West Sacramento, California


Responsibilities:

  • Facilitate collaborative workshops and interviews with key stakeholders to gather and document comprehensive business requirements, ensuring alignment with organizational goals and objectives.
  • Conduct in-depth analysis of existing processes and workflows, identifying pain points, bottlenecks, and areas for improvement.
  • Identify critical workflows and ensure the workflows fit within the normal configuration and features of ServiceNow.
  • Lead prioritization of workflows as needed for the effort’s prioritized phased approach.
  • Lead and develop detailed process maps, flowcharts, use cases, user stories, customer journeys, and other visual aids to illustrate current and future state process designs, fostering a clear understanding among stakeholders.
  • Collaborate closely with the ITSM/ITAM tool vendor to configure solutions that meet the organization's unique requirements, ensuring seamless integration with existing systems and workflows.
  • Provide expert guidance and recommendations on industry best practices, and standards related to ITSM and ITAM domains, leveraging previous implementation experience and lessons learned.
  • Serve as a liaison between business stakeholders, IT teams, and implementation vendor throughout the project lifecycle, facilitating effective communication, collaboration, and decision-making.
  • Provide assistance with post implementation validation

Mandatory Skills:

  • Experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of ITSM and ITAM solutions such as ServiceNow automating complex business processes, performing all the following activities:
  • Creating and maintaining requirement management plan
  • Assessment of analysis scope and tasks
  • Planning business analysis tasks
  • Facilitating joint application design (JAD) and/or collaborative design sessions
  • Elicitation, definitions and documentation of various business, user, and system requirements
  • Analysis for business process improvement, application design and workflow automation
  • Modeling and documenting new functional requirements; use case development.
  • Leading and working within cross-functional teams that include business subject matter experts, application architects, developers, and testers
  • Work closely with the ServiceNow implementation vendor team
  • At least seven (7) years of experience within the last ten (10) years producing business analysis deliverables shown in the following list: (CalSTRS may request deliverable related work samples during Phase 4, Interviews, of the Comparison Process)
  • Business requirements, business rules, and business process model
  • Use cases, functional requirements and/or functional specifications
  • Non-functional requirements
  • Stakeholder requests
  • Procurement documentation
  • Transition plans and/or implementation requirements
  • Traceability matrices

Desirable Skills:

  • Experience as a Business Analyst with the State or Federal government.
  • Experience as a Business Analyst leading or participating in the technical implementation of ITSM and ITAM solutions, such as ServiceNow, including, but not limited to the following areas of focus:
  • Incident Management
  • Change Management
  • Problem Management
  • Configuration Management
  • Hardware Asset Management
  • Software Asset Management
  • Cloud SaaS Cost Management
  • Request Management – Service Catalog
  • End User Experience
  • Service Portfolio
  • Asset Discovery
  • Service Level Management

  • IIBA Certified Business Analysis Professional (CBAP or CCBA). CalSTRS may request a copy of Certification.
  • Experience in Agile project management methodology or Scaled Agile Framework.
  • Experience in the ITIL Framework



Regards

Praveen Kumar

Talent Acquisition Group – Strategic Recruitment Manager

  • Business Analyst

    2 weeks ago

    West Sacramento, United States ConglomerateIT LLC Full time

    Business Analyst Location: West Sacramento, CA Duration: 36+ months Job Type: Hybrid (2 days onsite) Job Description: We are looking for an experienced Business Analyst with a strong background in implementing IT Service Management (ITSM) and IT Asset Management (ITAM) systems. Required Skills: - 5+ years of experience in the last 10 years as a...

  • Business Analyst

    2 weeks ago

    West Sacramento, United States ConglomerateIT Full time

    Business AnalystLocation: West Sacramento, CA Duration: 36+ months Job Type: Hybrid (2 days onsite)Job Description:We are looking for an experienced Business Analyst with a strong background in implementing IT Service Management (ITSM) and IT Asset Management (ITAM) systems.Required Skills:- 5+ years of experience in the last 10 years as a Business Analyst...

  • Business Analyst

    2 weeks ago

    West Sacramento, United States ConglomerateIT Full time

    Business AnalystLocation: West Sacramento, CA Duration: 36+ months Job Type: Hybrid (2 days onsite)Job Description:We are looking for an experienced Business Analyst with a strong background in implementing IT Service Management (ITSM) and IT Asset Management (ITAM) systems.Required Skills:- 5+ years of experience in the last 10 years as a Business Analyst...

  • Business Analyst

    4 days ago

    West Sacramento, United States Black Fox Full time

    Job DescriptionJob DescriptionOverviewBlack Fox is seeking an experienced Business Analyst to play a crucial role in the implementation of a new IT Service Management (ITSM) and IT Asset Management (ITAM) system. This individual will collaborate with stakeholders, conduct process analysis, and ensure the new system aligns with the client's goals and...

  • Business Analyst

    2 weeks ago

    West Sacramento, United States LHH Full time

    LHH is seeking a Business Analyst for a client in Sacramento, CA. Our client is looking for a skilled Business Analyst to contribute to the development of technical solutions by defining, analyzing, and prioritizing business requirements. This role requires strong communication and collaboration skills to effectively communicate recommendations to various...

  • Business Analyst

    1 month ago

    West Sacramento, United States LHH Full time

    LHH is seeking a Business Analyst for a client in Sacramento, CA.Our client is looking for a skilled Business Analyst to contribute to the development of technical solutions by defining, analyzing, and prioritizing business requirements. This role requires strong communication and collaboration skills to effectively communicate recommendations to various...

  • Business Analyst

    1 month ago

    West Sacramento, United States LHH Full time

    LHH is seeking a Business Analyst for a client in Sacramento, CA.Our client is looking for a skilled Business Analyst to contribute to the development of technical solutions by defining, analyzing, and prioritizing business requirements. This role requires strong communication and collaboration skills to effectively communicate recommendations to various...

  • Business Analyst

    3 weeks ago

    West Sacramento, United States Themesoft Inc. Full time

    Role: Business AnalystLocation: West Sacramento, CaliforniaResponsibilities: Facilitate collaborative workshops and interviews with key stakeholders to gather and document comprehensive business requirements, ensuring alignment with organizational goals and objectives. Conduct in-depth analysis of existing processes and workflows, identifying pain points,...

  • Business Analyst

    1 week ago

    West Sacramento, United States Infojini Inc Full time

    Minimum Technical Qualifications:knowledge, skills and abilities, as evidenced by Attachment II, Proposed Project Person SkillSummary Sheet and resume:1. At least five (5) years of experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of ITSM and...

  • Business Analyst

    2 weeks ago

    West Sacramento, United States R&B Services Inc. Full time

    Business AnalystPlace of Performance:West Sacramento, CA Position Description:This experienced Business Analyst will:• Facilitate collaborative workshops and interviews with key stakeholders to gather and documentcomprehensive business requirements, ensuring alignment with organizational goals and objectives.• Conduct in-depth analysis of existing...

  • Business Analyst

    3 weeks ago

    West Sacramento, United States Themesoft Inc. Full time

    Position: Business AnalystLocation: West Sacramento, CARoles/Responsibilities: Facilitate collaborative workshops and interviews with key stakeholders to gather and document comprehensive business requirements, ensuring alignment with organizational goals and objectives. Conduct in-depth analysis of existing processes and workflows, identifying pain points,...

  • Business Analyst

    3 weeks ago

    West Sacramento, United States ConglomerateIT LLC Full time

    Job DescriptionJob Description Position Overview: The client is looking for a seasoned Business Analyst with a solid background in the implementation of IT Service Management (ITSM) and IT Asset Management (ITAM) systems. Required Experience: Experience: A minimum of five years within the last decade working as a Business Analyst for large organizations. In...

  • Senior Business Analyst

    6 days ago

    West Sacramento, United States Elegant Enterprise- Wide Solutions Inc Full time

    Job DescriptionJob DescriptionMinimum Technical Qualifications1. At least seven (7) years of experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of software/systems/applications automating complex business processes, performing all of the following: a....

  • ITSM Business Analyst

    3 days ago

    West Sacramento, California, United States Workcog inc Full time

    Job Title: ITSM Business AnalystAbout the Role:We are seeking an experienced ITSM Business Analyst to join our team at Workcog Inc. as a key member of our IT Service Management team. The successful candidate will have a proven track record in IT Service Management and IT Asset Management implementations, with a strong background in business analysis and...

  • Senior Business Analyst

    4 days ago

    West Sacramento, United States Elegant Enterprise-Wide Solutions, Inc. Full time

    Minimum Technical Qualifications1. At least seven (7) years of experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of software/systems/applications automating complex business processes, performing all of the following:a. Assessment of analysis scope and...

  • Senior Business Analyst

    4 days ago

    West Sacramento, United States Elegant Enterprise-Wide Solutions, Inc. Full time

    Minimum Technical Qualifications1. At least seven (7) years of experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of software/systems/applications automating complex business processes, performing all of the following:a. Assessment of analysis scope and...

  • ITSM Business Analyst

    3 weeks ago

    West Sacramento, United States R Systems Full time

    HYBRID Role working on-site 2-3 days per week at West Sacramento, CA**** Previous State Departments, State County, Federal Experience Preferred ****Minimum Technical QualificationsAt least five (5) years of experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical...

  • Business Analyst

    2 weeks ago

    Sacramento, United States Sabot Consulting Full time

    Job DescriptionJob DescriptionBusiness AnalystLocation: Sacramento, CA Hybrid 2 to 3 days on site. Remote is a possibility.Salary: $80-140kSabot Consulting is currently seeking an experienced Business Analyst with a proven track record in the implementation of IT Service Management (ITSM) and IT Asset Management (ITAM) systems. The Business Analyst will...

  • ServiceNow Business Analyst[Hybrid]

    2 weeks ago

    West Sacramento, United States SmartIPlace Full time

    Job DescriptionJob DescriptionWe need a local candidate, state experience is preferred.Position: ServiceNow Business AnalystLocation: West Sacramento, CA (Hybrid)Visa: USC/GC/GC-EAD/OPT-EAD/H4-EAD (need genuine visa candidate only)Interview Type: VideoDuration: 24 Months (Extension Possible)Note: Hybrid Position preferred local ServiceNow BA candidates with...

  • ITSM ServiceNow Business Analyst

    4 days ago

    West Sacramento, United States Workcog inc Full time

    Job DescriptionJob DescriptionTitle: ITSM Business AnalystLocation: West Sacramento, CADuration: 3+ Years Contract AssignmentClient: California State Teachers' Retirement System (CalSTRS)Experience Required: 10+ Scope of Work:The Business Analyst (Contractor) shall have extensive business analysis experience and knowledge with a proven track record in IT...