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Business Analyst

2 months ago

West Sacramento, United States Themesoft Inc. Full time

Position: Business Analyst

Location: West Sacramento, CA


Roles/Responsibilities:

  • Facilitate collaborative workshops and interviews with key stakeholders to gather and document comprehensive business requirements, ensuring alignment with organizational goals and objectives.
  • Conduct in-depth analysis of existing processes and workflows, identifying pain points, bottlenecks, and areas for improvement.
  • Identify critical workflows and ensure the workflows fit within the normal configuration and features of ServiceNow.
  • Lead prioritization of workflows as needed for the effort’s prioritized phased approach.
  • Lead and develop detailed process maps, flowcharts, use cases, user stories, customer journeys, and other visual aids to illustrate current and future state process designs, fostering a clear understanding among stakeholders.
  • Collaborate closely with the ITSM/ITAM tool vendor to configure solutions that meet the organization's unique requirements, ensuring seamless integration with existing systems and workflows.
  • Provide expert guidance and recommendations on industry best practices, and standards related to ITSM and ITAM domains, leveraging previous implementation experience and lessons learned.
  • Serve as a liaison between business stakeholders, IT teams, and implementation vendor throughout the project lifecycle, facilitating effective communication, collaboration, and decision-making.
  • Provide assistance with post implementation validation


Certifications: Must have any certifications relevant to the OCM role (e.g., Prosci Certification, PMP).


Desirable Skills:

Experience as a Business Analyst leading or participating in the technical implementation of ITSM and ITAM solutions, such as ServiceNow, including, but not limited to the following areas of focus:

  • Incident Management
  • Change Management
  • Problem Management
  • Configuration Management
  • Hardware Asset Management
  • Software Asset Management
  • Cloud SaaS Cost Management
  • Request Management – Service Catalog
  • End User Experience
  • Service Portfolio
  • Asset Discovery
  • Service Level Management
  • IIBA Certified Business Analysis Professional (CBAP or CCBA).
  • Experience in Agile project management methodology or Scaled Agile Framework.
  • Experience in the ITIL Framework


Regards

Patrick Fernandez

Talent Acquisition Group - Strategic Recruitment Manager