Sr. Business Systems Analyst

1 month ago


Philadelphia, United States Bi3 Careers Full time

The Sr. Business System Analyst will serve as a liaison between business and technical teams to ensure the successful delivery of the business technology solutions.


Duties and Responsibilities:

  • Collaborating with stakeholders including billing, finance, and client implementation to understand both short term and long-term goals.
  • Document functionality including complex logic for healthcare billing. Curate documentation for consumption by various stakeholders including billing system users, member and client support, development, QA, and management.

For BAU

  • Address production issues.
  • Monitoring and evaluating product progress at each stage of implementation of new features to BAU.
  • Troubleshoot complex and detailed billing challenges in collaboration with teams across ecosystem. Track urgent issues to closure, perform root cause analysis, and develop long term solutions.

For Projects:

  • Working with lead business analysts in creating a product road map.
  • Analyze preferences and requests of end users and various stakeholders who interact with billing system
  • Participate in refinement sessions to ensure user stories/requirements all meet DoR (Definition of Ready).
  • Participate in sprint planning including setting sprint goals.
  • Participate in release and upgrade planning.
  • Participating in daily support meetings with stakeholders as well as project/BAU focused meetings with technical staff.


Skills and Qualifications:

  • Work experience supporting billing systems
  • Ability to parse through many details to get to the root cause of complex challenges
  • Ability to prioritize effectively especially for BAU tasks which are time sensitive
  • Collaboration with multiple stakeholders including technical staff, ETL developers, operations, and billing
  • Team spirit and good communication abilities
  • Good organizational skills
  • Working knowledge of product development architecture including ETL processes
  • Proficiency in the use of analytic tools
  • Excellent knowledge of user-centered design principles.
  • Excellent oral and written communication
  • Ability to work with large teams
  • Understanding of design quality standards
  • Creativity and adaptability


Applicants must be U.S. Citizens or Green Card (Permanent Resident) holders residing in Pennsylvania, New Jersey or Delaware. Candidates must be on site 3x/week in Center City, Philadelphia.



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