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Sr. Business Systems Analyst
1 month ago
The Sr. Business System Analyst will serve as a liaison between business and technical teams to ensure the successful delivery of the business technology solutions.
Duties and Responsibilities:
- Collaborating with stakeholders including billing, finance, and client implementation to understand both short term and long-term goals.
- Document functionality including complex logic for healthcare billing. Curate documentation for consumption by various stakeholders including billing system users, member and client support, development, QA, and management.
For BAU
- Address production issues.
- Monitoring and evaluating product progress at each stage of implementation of new features to BAU.
- Troubleshoot complex and detailed billing challenges in collaboration with teams across ecosystem. Track urgent issues to closure, perform root cause analysis, and develop long term solutions.
For Projects:
- Working with lead business analysts in creating a product road map.
- Analyze preferences and requests of end users and various stakeholders who interact with billing system
- Participate in refinement sessions to ensure user stories/requirements all meet DoR (Definition of Ready).
- Participate in sprint planning including setting sprint goals.
- Participate in release and upgrade planning.
- Participating in daily support meetings with stakeholders as well as project/BAU focused meetings with technical staff.
Skills and Qualifications:
- Work experience supporting billing systems
- Ability to parse through many details to get to the root cause of complex challenges
- Ability to prioritize effectively especially for BAU tasks which are time sensitive
- Collaboration with multiple stakeholders including technical staff, ETL developers, operations, and billing
- Team spirit and good communication abilities
- Good organizational skills
- Working knowledge of product development architecture including ETL processes
- Proficiency in the use of analytic tools
- Excellent knowledge of user-centered design principles.
- Excellent oral and written communication
- Ability to work with large teams
- Understanding of design quality standards
- Creativity and adaptability
Applicants must be U.S. Citizens or Green Card (Permanent Resident) holders residing in Pennsylvania, New Jersey or Delaware. Candidates must be on site 3x/week in Center City, Philadelphia.
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