Business System Analyst
1 month ago
Job Description:
We are seeking a highly motivated and detail-oriented Business Analyst specializing in Billing Systems Support to join our team. In this role, you will collaborate with multiple stakeholders and teams to ensure the smooth operation of our billing systems. The ideal candidate will have experience with ETL processes and analytic tools to support and enhance our billing infrastructure.
Key Responsibilities:
- Act as the primary point of contact for billing systems support, ensuring accuracy and efficiency in all billing operations.
- Collaborate with various stakeholders and cross-functional teams to address billing system issues and implement effective solutions.
- Manage and maintain ETL processes to ensure the accurate and timely transfer of data across systems.
- Utilize analytic tools to monitor billing system performance, identify issues, and implement improvements.
- Develop and maintain documentation for billing system processes and procedures.
- Assist in the development and execution of test plans to ensure billing system integrity and accuracy.
- Provide training and support to internal teams on billing system functionalities and best practices.
- Analyze business and system requirements, translating them into technical specifications and actionable tasks.
- Drive continuous improvement initiatives within the billing systems to optimize performance and efficiency.
Qualifications:
- Bachelor’s degree in Information Technology, Business, or a related field.
- Proven experience as a Business Analyst, with a focus on billing systems support, ETL processes, and analytic tools.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Proficiency with analytic tools such as SQL, Tableau, or similar platforms.
- Experience with billing systems and ETL processes is highly preferred.
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