Regular Help Desk

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


San Antonio, United States Futran Solutions Full time

Role: Regular Help Desk

Location: San Antonio, TX US(Onsite)

Employment: Contract on W2

Project Description:

As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities:

Image and deploy hardware/software for new hires and acquisitions.

Recover and re-image existing hardware for re-deployment.

Follow all escalation procedures according to service level agreement.

Use remote control tool to assist end users when needed.

Provide an accurate record of each call-in incident management tracking tool.

Anticipate customer needs and proactively identifies solutions.

Plan, prioritize, organize and complete work to meet established objective.

Mandatory Skills Description:

ITIL

Service Desk, ITSM

Hardware Deploy and Maintenance

Troubleshoot

Nice-to-Have Skills:

Communication skills with non-IT People

Ability to work autonomously.



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