Regular Help Desk
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Role: Regular Help Desk
Location: San Antonio, TX US(Onsite)
Employment: Contract on W2
Project Description:
As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.
Responsibilities:
Image and deploy hardware/software for new hires and acquisitions.
Recover and re-image existing hardware for re-deployment.
Follow all escalation procedures according to service level agreement.
Use remote control tool to assist end users when needed.
Provide an accurate record of each call-in incident management tracking tool.
Anticipate customer needs and proactively identifies solutions.
Plan, prioritize, organize and complete work to meet established objective.
Mandatory Skills Description:
ITIL
Service Desk, ITSM
Hardware Deploy and Maintenance
Troubleshoot
Nice-to-Have Skills:
Communication skills with non-IT People
Ability to work autonomously.
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