Help Desk Support

4 weeks ago


San Diego, United States thetruconsultant Full time

职位概述:我们正在寻找一名Help Desk分析师加入我们的团队,为我们的内部用户提供技术支持。作为一名Help Desk分析师,您将负责排除和解决与台式电脑、笔记本电脑、打印机、移动设备和其他外围设备相关的硬件、软件和网络问题,以确保我们员工的顺畅运营。这是一个全职办公室职位。

职责:
- 通过电话、电子邮件或面对面向终端用户提供技术支持
- 排除和解决与台式电脑、笔记本电脑、打印机、移动设备和其他外围设备相关的硬件和软件问题
- 协助解决网络连接问题,包括VPN设置和故障排除
- 安装、配置和更新软件应用程序
- 在用户目录中设置用户帐户和权限
- 维护硬件和软件资产清单
- 在故障跟踪系统中记录支持票据和解决方案
- 与其他IT团队合作,在必要时解决复杂问题
- 协助完成分配的IT项目的实施
资格:这个职位的培训是强制性的。培训此职位的人员不会讲英语。面试和培训将以普通话进行。申请人必须流利掌握普通话才能考虑此职位。愿意在需要时前往中国出差是非常可取的,但不是必需的。
- 2年以上的Help Desk或技术支持经验
- 对局域网/广域网技术和TCP/IP协议有深入了解
- 熟练掌握Windows操作系统(Windows 10)
- 有iOS、Android移动设备故障排除经验
- 熟悉远程桌面工具和VPN技术
- 对计算机硬件组件和外围设备有了解
- 了解用于用户管理的组策略对象(GPO)
- 出色的解决问题能力和注意细节的能力
- 流利的中英文口头和书面沟通能力
如果您是一位有动力的个人,对提供优质技术支持充满热情,我们鼓励您申请这个职位。请提交您的简历以及一封详细说明您相关经验的求职信。只有符合资格的候选人将被联系进行进一步考虑。

**Job Type**: Part-time

Pay: $45.00 - $65.00 per hour

Expected hours: 30 per week

**Benefits**:

- Flexible schedule
Experience level:

- Under 1 year
Schedule:

- Monday to Friday
Ability to Relocate:

- San Diego, CA: Relocate before starting work (required)
Work Location: In person


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