Account Executive

About The Narrative Project:

The Narrative Project is Connecticut’s only anti-racist communications agency, focused on equity, oriented to justice, and dedicated to providing high-quality public relations and full-service communications for mission-driven organizations. Through collaborative communications consulting, The Narrative Project helps emerging and established mission-driven organizations reach their diverse publics, build their image, further their mission, and achieve their goals. 

We don’t have clients at The Narrative Project. We have partners.

Traditional consulting relationships are far too transactional. As a work-for-hire relationship, they don’t require the consultant to be mission-aligned or values-based; they don’t necessitate developing a true relationship between the client and consultant; and they lend themselves to the mistreatment of the consultant or a lack of work/life balance resulting in burnout. We seek to change this.

At The Narrative Project, we’re zealots for the missions we serve. We call the organizations we support Partners, not clients​, because 1) we work exclusively with mission-aligned organizations, 2) we take a collaborative approach to communications management, and 3) we expect our partners to adhere to our core values of community care when working with our team.J

ob Description:O

ur Account Executives are the lifeblood of our work. The right candidate will bring a combination of expertise in communications, a passion for social justice, the ability to implement The Narrative Project’s anti-racist and collaborative approach to public relations, and an interest in working in a startup environment to our team. A

s an Account Executive, you may serve as the primary point of contact for up to seven accounts, lending your consulting expertise to establish, guide, and make progress toward the visionary goals of our partners. You may also serve as a secondary contact for other accounts.  Your core responsibilities will include developing and implementing communications plans and social media campaigns for partners, (ranging from shorter month-long campaigns to longer multi-year projects); anticipating, managing, and prioritizing partner needs; and utilizing earned, owned, paid, and social media to create innovative content that helps our partners tell their stories and magnify their impact. Account Executives ensure that TNP is a value add, adding capacity to make the work easier for our partners.S

uccessful Account Executives imbed themselves within the team cultures of our partners. They bring a constant stream of industry insight and recommendations to the table, all the while delivering on tactics. They work collaboratively with partners to ensure a “nothing about you without you” approach to consulting. Account Executives get the work done by leading and delegating tasks to a 4-person work stream, composed of other Account Executives and a social lead who manages social media and graphic design. They may also collaborate with other team members on website development, photography, videography, and content production. They ensure that TNP is accurately measuring, tracking, and reporting on progress made towards goals to project partners (externally), and to TNP senior leadership (internally). Account Executives are responsible for partner satisfaction and collaborate with talent from across the company to deliver our full menu of services.A

ccount Executives are discretionary thinkers with exceptional people skills, a proven track record of effective people management, and a desire and capacity to learn. They lend their industry insight to our startup culture by embracing change as a constant and supporting company growth by working with senior leadership to identify and act on room for improvement. They represent the best interests of TNP in staff meetings and are a respected company ambassador in external meetings. They are leaders who can take direction and are willing to shift, adapt, and follow through. To be successful in this role, you must possess a commitment to continuous improvement, an ability to receive coaching and feedback, and a dedication to creativity in the pursuit of justice and equity.K

ey Responsibilities:R

esponsibilities will vary according to the accounts but may include a combination of:P

• roject management & task delegationS
• etting and meeting strategic deadlinesM
• anaging a high level of partner satisfaction by utilizing the values of customer serviceS
• erving as the primary point of contact for up to seven partners, and secondary contact for other accounts, deeply understanding and managing the unique needs of each project partner in your portfolioW
• orking with partner organizations to solve problems, identify opportunities, and implement strategies/tacticsM
• itigating and managing crisisM
• anaging media and press relationships on behalf of your portfolio of partnersD
• eveloping partner-focused public relations/communications campaignsC
• ontributing to daily meetings, liaising, and updating project partners on opportunities to improve partner workW
• orking with the entire team to provide partner updates and collaborate on opportunities for innovationK
• eeping abreast of current public relations trends and toolsD
• eveloping news angles, stories, and pitches to further the missions of the organizations we work withF
• ulfilling the key performance indicators of the partners in your portfolioP
• lanning strategies for social media channels across platforms: Instagram, Facebook, Twitter, LinkedIn, etc.P
• erforming other duties as assignedK

ey Skills:E

• xcellent communication: verbal and writtenI
• mpressive emotional intelligence: cultural competency and interpersonal expertiseA
• passion for the media: paid, owned, earned, and social mediaF
• lair for creativity: graphic design, strategic thinking, and innovationS
• trong copywriting skills and marketing expertiseS
• ocially aware and relationally savvyG
• ood industry knowledge and experience in building influential networksO
• utstanding organizational skills with an ability to manage multiple projects and delegated tasksA
• bility to operate with a no-ego mindsetD
• edication to dismantling harmful narratives surrounding race, ethnicity, privilege, and powerA
• nti-racist, justice-oriented, and committed to equality through equityC
• ommitment to the mission of leveraging high-quality communications to support and strengthen the work of mission-driven organizationsS
• elf-starting propensity to take initiative and thrive within a fast-paced, dynamic environmentA
• bility to work collaboratively and independentlyF
• amiliarity with Adobe, Final Cut, Google Suite, Microsoft, Mailchimp (email marketing), and web management softwareA
• bility to adapt and switch between brand voices representing a wide variety of brands Q

ualifications:M

• inimum of six years of relevant experience leading communications campaigns for nonprofit or public interest advocacy clients involving media relations, or demonstrated equivalent expertise from related sectors such as non-profit, community government, agency or philanthropy. Recent agency background is preferred.R
• elevant college experience in communications, public relations, journalism or marketing and 3-5 years of work experience, or some combination of experience and education.B

enefits:H

• ealth, Dental, and Vision insurance stipendP
• aid and coordinated time offC
• ompressed work weekH
• ybrid remote work scheduleC
• ommuter stipend4
• 01(k) matchingS

tatus:F

• ull-time, exemptT

o Apply:E

mail your resume and a cover letter explaining your interest in mission-driven change communications and how you adopt the ideals of antiracism in your professional practice and personal routine to operations@narrative-project.com. Please include your social media handles, LinkedIn account if applicable, and relevant work samples.