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Help Desk Specialist/Laboratory

1 month ago

Rocky Hill, United States Zobility Full time

Job Location: One Henkel Way, Rocky Hill, CT 06067

Position Type: contract( 9 months) with possible extension

Pay Rate $29/hr on w2 with benefits



The role will be hybrid with AT LEAST one day in the Rocky Hill office per week




Education Qualifications:


•Bachelor’s Degree in technical field or College Degree in Trades



• Technical or mechanical aptitude/Hands-on experience preferred

• Strong oral and written communication skills are essential

• Strong customer related communications and interpersonal skills necessary

• Proficient at navigating Microsoft Office and web-based programs

• Good home internet connection

• French language an asset



Responsibilities:

  • This role will be responsible for providing our customers, distribution partners, and sales reps with technical support on our adhesives products and solutions through our technical helpline.
  • The candidate will be responsible for providing timely support for technical inquiries via phone, email, and web chat.
  • Candidate will need to visualize mechanical situations and work with customers to determine the best products to use, while identifying potential leads.
  • This position provides an entry into the world of adhesives - staff in this role are highly regarded as experts in the adhesive world.
  • Candidate will be expected to be available for on-site technical training as needed. Will work remotely but in person (onsite) for trainings.