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Help Desk Specialist/Laboratory
1 month ago
Job Location: One Henkel Way, Rocky Hill, CT 06067
Position Type: contract( 9 months) with possible extension
Pay Rate $29/hr on w2 with benefits
The role will be hybrid with AT LEAST one day in the Rocky Hill office per week
Education Qualifications:
•Bachelor’s Degree in technical field or College Degree in Trades
• Technical or mechanical aptitude/Hands-on experience preferred
• Strong oral and written communication skills are essential
• Strong customer related communications and interpersonal skills necessary
• Proficient at navigating Microsoft Office and web-based programs
• Good home internet connection
• French language an asset
Responsibilities:
- This role will be responsible for providing our customers, distribution partners, and sales reps with technical support on our adhesives products and solutions through our technical helpline.
- The candidate will be responsible for providing timely support for technical inquiries via phone, email, and web chat.
- Candidate will need to visualize mechanical situations and work with customers to determine the best products to use, while identifying potential leads.
- This position provides an entry into the world of adhesives - staff in this role are highly regarded as experts in the adhesive world.
- Candidate will be expected to be available for on-site technical training as needed. Will work remotely but in person (onsite) for trainings.