Service Delivery Management Specialist
1 month ago
Our client, a well-known entertainment company, is looking for a Service Delivery Management Specialist to join their team for a hybrid 3-month contract in Orlando, FL. The ideal candidate will have 2+ years of experience and very strong knowledge of ServiceNow.
Overview:
The Service Owner in the TravelBox and Connect Apps domain ensures the security and regular updates of over 60 microservices. Key responsibilities include managing incidents, overseeing change approvals and audits for PCI, PII, and Tron assessments, and maintaining high security standards through regular patches and security fixes.
Responsibilities:
- Negotiate and manage Service Level Agreements
- Identify opportunity for service improvements
- Review service performance
- Monitor security findings and vulnerabilities
- Keep ServiceNow service records up to date
- Manage service delivery processes
- Production incident metrics
- Track problem tickets to resolution
- Review Management Audit
- Review Compliance Audit
- ServiceNow record keeping for all BAPPs
- Review/Approve ServiceNow Change Records
Required Qualifications:
- 2+ years of experience
- Very strong knowledge of ServiceNow
- Strong knowledge on end-to-end ITIL process
- Knowledgeable on SOX, PCI compliance and audits.
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.
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Service Delivery Management Specialist
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Orlando, United States Solomon Page Full timeOur client, a well-known entertainment company, is looking for a Service Delivery Management Specialist to join their team for a hybrid 3-month contract in Orlando, FL. The ideal candidate will have 2+ years of experience and very strong knowledge of ServiceNow.Overview:The Service Owner in the TravelBox and Connect Apps domain ensures the security and...
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