Customer Service Product Analyst

1 month ago

WinstonSalem, United States Steelcase Full time

We are hiring a Customer Service Product Analyst to provide pre-sales support to our dealers, expert order management, feedback to internal teams on issues related to tools and resources and actively pursue training and development to maintain a thorough understanding of our product line. If you have a passion for customer service and are committed to providing exceptional support to our customers, we would like to hear from you.



What You Will Be Doing:



  • Daily responds to emails and calls assisting dealers in pre-sell support with product and system knowledge with a sense of urgency to complete task in a timely manner
  • Pricing
  • Product specifications
  • Clarification on textiles pass/fail, support with testing as needed
  • Surface material support – finishes available on products
  • Daily support order management on dealer business including workflows, changes, acknowledgment management, and assist with any dealer order questions, etc.
  • Utilize key product and process knowledge to assist in answering Line One questions providing timely and detailed responses.
  • Provides feedback to Marketing, Sales, Marketplace, PDM and IT as issues are identified in utilizing tools and resources (includes sales materials, website, spec guide, marketplace, Hedberg, SAP, product feedback, etc.)
  • Engage in continuous personal improvement to pursue training and knowledge on products and processes.


Wellbeing Means so Much More than Benefits:



  • Employee assistance program, providing free counseling, financial resilience, and legal guidance
  • Ongoing learning through LinkedIn Learning


Who You Are:


Minimum Qualifications


  • 3-5 years of customer service experience
  • Minimum High School Diploma
  • Ability to easily understand systems and work tools required for overall job such as Microsoft Excel and Outlook.


Desired Skills and Experience


  • Furniture/Textile knowledge a plus.
  • Strong communication skills (oral and written).
  • Ability to communicate clear, concise information relating to products, processes, and existing orders and issues as needed.
  • Excellent interpersonal skills to maintain positive working relationships (internal and external).
  • Ability to easily understand systems and work tools required for overall job (SAP, Hedberg, SharePoint, Website navigation/resources)
  • Willing to take initiative and make decisions relating to problem solving as part of daily work management and based on training/knowledge developed.
  • Ability to set priorities based on incoming external and internal communications/calls.
  • Strong math skills required for yardage quotations, pricing, etc.


Who We Are:


Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.


Why People Choose to Work with Us:


At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.


What Matters to Us:


More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.


Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.


Steelcase is a MVAA- Silver Level Veteran-Friendly Employer. Steelcase recognizes the amazing experiences and skills that Veteran's possess. We encourage all Veterans and Veteran Spouses to apply.


Please see our Working at Steelcase Document for more detailed benefits and compensation information.

If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.

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