Customer Service Representative
14 hours ago
Located in Alpharetta, GA
6 month contract
$21/hr
Essential Duties and Responsibilities:
• Provides first-line support for internal and external customers via phone, fax, and e-mail, including order fulfillment, product technical questions, supply chain related issues, clarifying information, researching and providing prompt and optimal solutions.
• Serve as primary escalation point regarding Order Management issues to field Sales teams.
• Accurately enter data into corresponding fields within various software programs (SAP/ERP and Salesforce.com).
• Comply with standard work practices to ensure professional and consistent service in support of department phone/fax metrics.
• Manage and utilize relevant software, databases, scripts and tools to provide acceptable service to customers
• Address and drive resolution of customer issues including order fulfillment, supply chain related issues, information requests.
• Provide back-up Account or Process Management based on individual desk requirement.
• Provide support for the implementation of strategic projects and corporate driven initiatives, such as acquisitions, product launches, and system upgrades.
• Prepares source data for computer entry by compiling and sorting information.
• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Purges files to eliminate duplication of data.
• Establishes entry priorities.
• Provide general data entry support across many teams on an ad-hoc basis
Your qualifications
Required:
• Education:
o The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job or experience obtain by other opportunities.
Preferred:
• Education:
o Bachelor’s degree or actively pursuing a degree
• Applications:
o Basic Microsoft Suite Competency (Outlook, Word, Power Point)
o Previous SAP experience or other Order Management Systems a plus but not necessary
o Salesforce.com knowledge a plus but not necessary
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