Customer Service Representative

14 hours ago


Alpharetta, United States 24 Seven Talent Full time

Located in Alpharetta, GA

6 month contract

$21/hr


Essential Duties and Responsibilities:

• Provides first-line support for internal and external customers via phone, fax, and e-mail, including order fulfillment, product technical questions, supply chain related issues, clarifying information, researching and providing prompt and optimal solutions.

• Serve as primary escalation point regarding Order Management issues to field Sales teams.

• Accurately enter data into corresponding fields within various software programs (SAP/ERP and Salesforce.com).

• Comply with standard work practices to ensure professional and consistent service in support of department phone/fax metrics.

• Manage and utilize relevant software, databases, scripts and tools to provide acceptable service to customers

• Address and drive resolution of customer issues including order fulfillment, supply chain related issues, information requests.

• Provide back-up Account or Process Management based on individual desk requirement.

• Provide support for the implementation of strategic projects and corporate driven initiatives, such as acquisitions, product launches, and system upgrades.

• Prepares source data for computer entry by compiling and sorting information.

• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.

• Enters customer and account data by inputting alphabetic and numeric information on keyboard.

• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.

• Purges files to eliminate duplication of data.

• Establishes entry priorities.

• Provide general data entry support across many teams on an ad-hoc basis

Your qualifications

Required:

• Education:

o The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job or experience obtain by other opportunities.


Preferred:

• Education:

o Bachelor’s degree or actively pursuing a degree

• Applications:

o Basic Microsoft Suite Competency (Outlook, Word, Power Point)

o Previous SAP experience or other Order Management Systems a plus but not necessary

o Salesforce.com knowledge a plus but not necessary



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