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Patient Engagement Representative

2 months ago

Mobile, United States Outcomeus Full time

RESPONSIBILITIES: 

Must live in the state of Alabama

  • Support clinicians in the delivery of better patient care, driving better outcomes for patients in acute and chronic pain, including:

-Help recruit patients in your assigned medical practice(s) into clinical monitoring and chronic care management programs

-Speak with patients in-person, via video conference, and over the phone monthly to track their outcomes and treatments

-Perform the necessary clinical assessments by interviewing patients about their function, mental health and quality of life

• Act as Clinical Associate in the performance of specific clinical studies, including the identification, enrollment, and assessment of patients based on study criteria

• Daily completion of clinical study questionnaires, document collection, and submission of all documents and time records to the Company

• Reports on enrollment of patients in clinical studies and collaborates with office staff and physician(s) to ensure every patient meeting enrollment criteria is offered the opportunity to participate.

• Ambassador of Outcomeus in clinics, hospitals and physician offices

• Diligently maintain strict patient confidentially according to HIPAA regulations and adhere to Good Clinical Practices (GCP)

REQUIRED QUALIFICATIONS: 

• A Passion for Supporting Patient Care, Health and Wellness

• A Mission-Driven Personality that Seeks to Make a Positive Impact in People’s Lives and Society-At-Large 

• Familiarity with medical terms and/or a technology background 

• Exceptional interpersonal skills with an inquisitive nature and interest in research

• Ability to effectively engage with patients, physicians, and medical office staff

• Outstanding written and verbal communication skills


PREFERRED QUALIFICATIONS: 

• Bachelors or associates degree

• Desire to develop clinical and research experience in preparation for further education in the field of healthcare and life sciences

BEHAVIORAL TRAITS FOR SUCCESS: 

• Mission driven

• Drive, determination, and self-discipline

• Problem-solving and ingenuity while working within approved organizational systems and technology

• People person

• Thirst for knowledge 


WORKING ENVIRONMENT: 

• Typical medical office environment with climate control and sufficient lighting


CORPORATE STANDARDS:

• Adherence to the Company’s Code of Conduct and Compliance Policies

• Adherence to regulations of clinical services and monitoring

• Adherence to clinical study protocols

• Transparent communication

• Integrity in communication and personal responsibility.

• Available and willing to address concerns and questions.

• Trust your teammates and work together to achieve common goals. Seek the opinions of others. Take accountability for your actions.

• Acknowledge success, recognize individual and team contributions, and have fun along the way.


YOUR PERFORMANCE WILL BE MEASURED ON

• Delivering caring and quality patient care

• Identifying and enrolling all eligible patients who meet the criteria for the clinical study as participants in clinical studies

• Effective communication of the urgency of Outcomeus services to address the epidemics of unresolved pain, opioid abuse, and disability due to current approaches used in pain management and orthopedics

• Accuracy and speed of tasks, with sensitivity to office flow and time restrictions of physicians and patients

• Stakeholder Feedback

: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.


Responsibilities

[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]

Example: Determine and develop user requirements for systems in production, to ensure maximum usability


Qualifications

[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

Example: Excellent verbal and written communication skills