Service Technician

3 days ago

Tullahoma, United States Independent Medical Equipment Full time

Service/Repair Technician


Are you passionate about hands-on technical work and positively impacting individuals' lives using durable medical equipment (DME)? Independent Medical Equipment seeks a dedicated Service/Repair Technician to join our team, providing expert repair services for essential mobility equipment. If you are detail-oriented, solution-driven, and enjoy working independently and collaboratively, this role is for you


Primary Function

The Service/Repair Technician is responsible for diagnosing, repairing, and maintaining a wide range of durable medical equipment (DME). This includes manual wheelchairs, tilt-in-space wheelchairs, lift chairs, hospital beds, scooters, and consumer power wheelchairs (Group 2).


Key Responsibilities


  • Respond promptly to service calls and perform repairs in the office or in the field.
  • Diagnose and resolve equipment issues, including troubleshooting over the phone when possible.
  • Conduct repairs on rental fleet equipment and customer-purchased items.
  • Communicate with manufacturers to resolve repair or troubleshooting issues.
  • Process return authorizations (RAs) and warranty replacements for defective items.
  • Maintain an organized inventory of parts, batteries, and stock items needed for the service department.
  • Track and manage warranty claims, ensuring timely and accurate replacements.
  • Attend manufacturer repair training to stay current with equipment updates and best practices.
  • Provide excellent customer service when interacting with patients and referral sources.
  • Assist in completing work orders, including researching components, preparing quotes, and coordinating with insurance providers.


Required Experience


  • Technical Background: 1–3 years of experience in a repair technician role, preferably in durable medical equipment or a related field.
  • Problem-Solving Skills: Strong diagnostic and troubleshooting skills, with the ability to resolve technical issues efficiently.
  • Customer Service: Excellent interpersonal and communication skills to deliver patient-focused solutions.
  • Organizational Skills: Ability to manage inventory, process service calls, and prioritize tasks effectively.


Position Overview:

  • Job Title: Service/Repair Technician
  • Location: Tullahoma, TN
  • Job Type: Full-time, M-F / 40 hours
  • Compensation: $17.00 per hour, or higher based on experience
  • Benefits: Health and dental coverage, 401K, and a supportive work-life balance


Join us at Independent Medical Equipment to play a pivotal role in delivering top-notch service and care to individuals relying on mobility solutions

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