Air and Ocean Import Specialist

2 months ago

New York, United States EFL Full time

This position is NOT remote. Must be able to work Onsite in the office.

The Air and Ocean Import Customer Solutions Specialist (CSS) will perform logistics administrative and transactional tasks within the operations department for our ocean and air customers’ accounts. To ensure the highest level of reliability, customer service and efficiency, the CSS must demonstrate the ability to effectively and professionally engage with our internal and external business partners. A high degree of attention to detail, work in multiple screens and spreadsheets, track costs and respond timely is required. Accuracy is key to mitigate loss in costs due to untimely responses or lack of attention to customer service agreements, vendor agreements, third party partner agreements.

Key Responsibilities:

  • Will need the ability to liaise directly with the customer and overseas offices, assessing their needs and delivering high level of customer service follow-up.
  • Manage and track shipments from origin to destination and communicate that information to both our customers & overseas teams
  • Coordinate shipments arrival processes & deliveries setup both domestic and international while adhering to on-time expectations
  • Maintain customers SOPs
  • Manage and update all shipments milestone/ timelines for our EDI customers
  • EDI operational knowledge is highly desirable, but not essential
  • Support Management when requested to create reports for assigned customers
  • Perform and maintain billing functions for assigned customers
  • Required to handle files from A-Z

Requirements :

  • Minimum of 3+ years of operations and freight forwarding logistics experience
  • Cargowise 2yrs experience a plus
  • High achiever, self-driven with excellent verbal and written communication skills
  • Ability to prioritize and multi-task in a fast paced, changing environment
  • Excellent analytical, critical thinking, and problem-solving skills
  • Strong organizational skills
  • Highly proficient with attention to detail
  • Possess ability to build relationships with both internal and external teams
  • Team player, flexible, hands-on with interpersonal skills and time management
  • High School Diploma required
  • Superior Customer Service skills with excellent telephone and email skills
  • Strong working knowledge of MS Office programs, including Excel and Word


We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed

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