Global Freight Forwarding Operations Specialist

6 days ago

New York, New York, United States AIT Worldwide Logistics Full time
Company Overview

AIT Worldwide Logistics is a leading global freight forwarder with over 40 years of experience in providing customized supply chain solutions to various industries worldwide.



Job Summary

We are seeking an experienced Global Freight Forwarding Operations Specialist to join our team. As a key member of our operations department, you will be responsible for coordinating the day-to-day import and export of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests.



Salary

The estimated salary for this position is between $34.95 - $49.34 per hour, which may vary based on geography as well as relative knowledge, skills, abilities, and experience.



Job Description
  • Work with customers to qualify their shipping requirements and obtain all necessary details (regulations, certificates, documentation) for shipment quotation and operation to ensure customer satisfaction.
  • Prepare profitable quotations accurately.
  • Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner.
  • Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
  • Track and communicate all delays, damages, problems, and work to resolve customer issues.
  • Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations, and billing.
  • Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
  • Coordinate recovery/delivery schedules with various cartage agents and international partners.
  • Partner with local sales teams to communicate problems to customers, international partners, and other stations as needed.
  • Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
  • Ensure all shipments are properly billed within company guidelines and timelines.


Required Skills and Qualifications
  • High School Degree or equivalent required.
  • Associate's Degree or equivalent preferred.
  • 5+ years Experience in Air, Ocean, Import & Export operations required.
  • 7+ years Experience in freight forwarding, transportation, or logistics preferred.
  • Advanced knowledge of ITAR, DG, or TSA work experience/regulations required.
  • General Computer Skills medium proficiency required.
  • CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) required.
  • Certified Correctional Officer (CCO) Certified Cargowise Operator (CCO) required.
  • Dangerous Goods Certification preferred.


Benefits

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics dependent on position. Benefits offered include medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support program, paid parental leave, pet insurance, 401(k), and tuition reimbursement for personal development.



Why Choose AIT Worldwide Logistics?

We are a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components, and finished goods. Our team is passionate about delivering exceptional results and building trusted partnerships with our customers. We offer a dynamic and supportive work environment that encourages growth and development. Join us in making a global impact

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