Support Services Coordinator

COMPANY OVERVIEW

Archway Communities is a nonprofit housing organization based in Colorado. We are a trusted industry leader dedicated to building and managing communities where people can afford to live and pursue their goals. Archway addresses the systemic inequity at the root of the housing crisis by developing affordable housing, supporting residents with services and working with our donors and partners to influence change in our communities. Learn more at www.archwaycommunities.org.

POSITION SUMMARY

Under the supervision of a Supportive Services Lead and in close collaboration with other coordinator colleagues, property managers, and residents, this role is responsible for coordinating and delivering a range of community-informed services that facilitate housing stabilization and promote residents’ financial, social, and health related needs. Services are delivered across various settings such as an Archway property site and other sites, in residents’ homes, and in the community. This role is responsible for managing the daily operations of activities related to the programming offered to residents including enrichment activities, classes, workshops, public benefits support, and no-cost food programs. This position brings value to the organization by operationalizing these unique and robust sets of services, building trust with residents, colleagues, and partners, and co-creating community. Performance in this role is evaluated on consistent engagement, accurate reporting, sound judgment, responsible communication, and leading with a solutions-based approach.

ESSENTIAL FUNCTIONS

• Engage with residents regularly at both sites to provide outreach and engagement, strengths-based support, and service coordination designed to assist residents in maintaining stable housing.
• Be familiar with and in support of fellow coordinator’s and multiple Archway properties
• In collaboration with residents residing under a permanent supportive housing structure, create a person-centered plan to address short term and long-term goals.
• Provide on-site (possibly, in-home) service coordination including but not limited to the following areas: independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, referrals to providers for substance use and support, primary and mental health care, and all other services needed to assist residents in reaching their treatment plans and wellness goals.
• Conduct crisis and risk assessments in consultation with property operations colleagues and supervisors, support with crisis intervention services, only as appropriate and with emergency personnel.
• Consistently work cross-functionally with other Archway teams to present a unified and consistent response to crisis situations
• Following Fair Housing laws and work with on-site teams to execute adherence to all relevant laws and regulations
• Use evidence-based and trauma-informed practices in service delivery such as Motivational Interviewing and Harm Reduction.
• Support stability of residents to help them maintain housing, health care benefits, entitlements, transportation, etc. including support in addressing individual needs within the context of a larger residential community.
• Promote resident health and wellness through coordination of trauma-informed services with local providers and partners including but not limited to medical/mental/cognitive health, mindfulness and well-being, and substance dependency.
• Plan and coordinate activities, including educational classes, enrichment activities, recreational outings, and no-cost grocery or meal programs.
• Manage and supervise program participants, volunteers, teachers, providers, and instructors at on-site community centers or a central meeting location.
• Support with transportation needs, including ability to drive residents in a 15-passenger van to community outings and events.
• Maintain documentation standards including case notes, consent forms, expense reporting, and budget guidelines as set forth by supervisors, Archway’s Employee Handbook and the Supportive Services Program Handbook.
• Brings cultural understanding and respect to situations, events and field trips
• Other duties as assigned that relate to the best interest of Archway Communities and the needs of residents.

QUALIFICATIONS

Education:

A bachelor’s degree in a social services related field is preferred, but candidates with a high school diploma or GED and relevant and substantive lived or professional experience in absence of a four-year degree will be considered.

Experience:

At least 2 years of experience in direct service coordination in a human services field, mental health care environment, and/or case management is required. With excellent references, this can include documented volunteer work in the community or unpaid internship.

Experience working in diverse community settings in one or more of the following areas: community centers serving families or youth; chronic homelessness or housing instability; individuals with medical or mental illness, substance use disorders, outreach and engagement, crisis intervention, affordable housing and public benefits applications, housing stabilization/eviction prevention, and/or fair housing law.

• Applicants must have a Driver's License and feel comfortable driving a 15-passenger van.
• Familiarity with or willingness to learn Google Suite applications.
• Bilingual proficiency in a common language other than English is preferred but not required.

PERSONAL CHARACTERISTICS

• Self directed and self starter that proactively takes initiative
• Empowering, empathetic, and natural inclination to elevate others
• Ability to recognize and quickly and decisively take action on resident issues
• Alignment with Archway Communities’ mission and cultural pillars
• Interest and ability to work with a wide variety of people and communities to co-create strategies with residents for their housing stabilization and quality of life
• Detail-oriented with an exceptional ability to liaise, advocate, follow through and follow up
• outstanding communication skills with the ability to listen closely, summarize succinctly and utilize motivational interviewing techniques
• Team- and solutions-oriented: this role often requires independent thinking and decision making, but is accountable to a team of colleagues and supervisors that gathers frequently to problem-solve collaboratively; a positive outlook, mature judgment, and a learning mindset are imperative
• Trustworthy with a high standard of integrity: this is imperative to our work and within our team so that we may build community and assist with removing barriers to housing instability for residents
• Strong emotional intelligence: the ability to navigate the various hurdles and emotions residents face in their housing journeys with compassion and calm; the ability to think and communicate clearly through challenging situations and conversations
• Motivated self-starter: internally motivated to coordinate multiple projects or tasks simultaneously in a fast-paced environment

WORK ENVIRONMENT

This is a role based in a residential community (not remote) with a high degree of independence and minimal in-person supervision. Archway has an evolving set of COVID protocols and requires adherence to a vaccination policy. This role uses a computer, internet, Google Suite, and resident management databases. This role may be in contact with individuals and families in crisis who may be physically or mentally ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. It may be occasionally necessary to develop action plans quickly and effectively in response to various situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate and will require frequent movement across the property site, including to individual units, community rooms, outdoor areas, and an office.

COMPENSATION

The pay range for this role is $24.00 - $28.00 per hour, depending on experience and skill sets. Archway provides Health and Dental insurance with the company paying 80% of the premium. We are also proud to offer:

• Fully paid Vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D
• 401K retirement plan with a 3% non-elective contribution of the employee’s eligible annual pay
• 13 paid holidays per year including 3 floating holidays
• Paid sick and vacation leave, parental leave

If you would like to apply for this position, please send your resume to: resumes@archwaycommunities.org.

Thank you for your interest in Archway Communities