Desktop Support Technician

6 days ago


Bethlehem, United States Noblesoft Technologies Full time

Job Title: Deskside support

Location: – Bethlehem, Pennsylvania, 18017- Onsite

Mode : Contract


Job Responsibilities:-

  • Desk side support for (Desktop, Laptop, OS and applications, Hands and feet for Datacenter/Network support)
  • Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
  • Maintains detailed and accurate records in workload management, asset management, and administrative applications.
  • Provides tier I and II support in all areas of the organizational service portfolio.
  • Provides excellent customer service to all levels of employees including customers, peers, and leadership.
  • Accurately follows documentation and checklists to ensure efficiency and consistency.
  • Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
  • Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
  • Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.



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