IT Support Technician Lead
7 days ago
IT Support Technician Lead
About Core BTS:We are a leading IT services company seeking an experienced IT Support Technician Lead to join our team. This role involves supporting the Windows Server 11 upgrade project and providing day-to-day technical assistance to end users.
Job Description:This position requires strong technical expertise in Windows environments, excellent communication skills, and the ability to lead a team of technical support specialists.
- Key Responsibilities:
- Lead a team of technical support specialists in providing day-to-day technical assistance to end users.
- Assist in the planning, testing, and execution of the Windows Server 11 upgrade.
- Develop and implement procedures for troubleshooting and resolving complex technical issues.
- Collaborate with senior IT staff to ensure the smooth transition of systems and applications to Windows Server 11.
- Maintain detailed records of support requests and resolutions using the help desk ticketing system.
To be successful in this role, you will need:
- A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- A minimum of 3 years of experience in a technical support or leadership role, with specific experience in Windows Server environments.
- Strong technical expertise in Windows Server 11 and Windows 10/11.
- Excellent communication and leadership skills.
- Ability to develop and implement procedures for troubleshooting and resolving complex technical issues.
$80,000 - $110,000 per year, based on location and experience.
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