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Product Manager

2 months ago

Seattle, United States Photon Full time

Product Manager (Payments)

Location - Seattle, WA (Remote)


Key Duties

  • Partner with Business Analysts and Business Stakeholders to define scope and high level requirements for the integration.
  • Create user stories granular enough to be achieved in a single sprint, elaboration of Epics and Features, creating and maintaining the product backlog, supporting user and application testing and coordinating release activities
  • Act as subject matter expert of capabilities in assigned portfolio and provide consultation to cross-functional partners
  • Define roadmap necessary for integration with Hawaiian Airlines aligned to defined timelines.
  • Define and manage the implementation plan in partnership with Technical Program Managers.
  • Provides day to day support of the portfolio including managing support inquiries, responding to user feedback, creating communications, etc
  • Partner with the User Experience teams as needed to provide guidance and prioritization during the product development process and participate in user research and product discovery activities
  • Assist the product, engineering, and scrum team during regular ceremonies: feature review, grooming, sprint plans and demos by being the voice of the customer and communicating the value behind each product and prioritization decision
  • Serves as project manager on small to medium initiatives where no project manager is assigned.
  • Coordinates new and changed functionality with affected business groups to ensure seamless rollout of new capabilities
  • Interacts as needed with external vendors in design, delivery and support of payment capabilities.
  • Develops and reports on objectives and key results and builds ability to track and measure into offerings.
  • Performs other duties as assigned.



Job-Specific Skills & Education

  • Required
  • 4 years of experience in product management, program management or product ownership
  • Bachelor’s degree with a focus in a related discipline, or an additional two years of training/experience in lieu of this degree.
  • Proficiency with product management methodologies (including user research and product discovery).
  • Proficiency with software development methodology, including AGILE methods.
  • Demonstrated knowledge of the software development life cycle (SDLC).
  • Excellent written and verbal communication skills with diverse audiences, including both technical and non-technical customers, colleagues, and executives.
  • Ability to facilitate user group meetings with stakeholders and drive agenda for a common solution.
  • Demonstrated ability to interact with all levels of management cross-divisionally.
  • Demonstrated ability to manage multiple projects with increased complexity.
  • Demonstrated ability to manage conflict.
  • High school diploma or equivalent is required.
  • Must be authorized to work in the U.S.
  • Preferred
  • Prior product management experience with a team developing mobile applications for iOS devices
  • OR
  • Prior product management experience with a team developing applications for contact centers
  • OR
  • Prior product management experience with a team developing applications for payments or finance
  • Prior airline industry experience
  • Prior payment, financial or similar experience OR contact center experience
  • Experience managing vendor relationships