Help Desk Support Specialist

3 days ago


Alpharetta, United States CornerStone Technology Talent Services Full time

Location: Alpharetta, GA

Schedule: Flexible, Mon-Sat, 7 a.m. - 10 p.m.


Position Summary:

We are seeking a dedicated Help Desk Representative to join our team as an Inbound Support Agent. In this role, you will handle inbound calls from customers, leveraging our established systems and procedures to provide exceptional service. Your goal will be to resolve customer inquiries accurately and efficiently while upholding our core values of Integrity, Customer-Centered Service, Accountability, Respect, and Excellence (ICARE).


Key Responsibilities:

  • Respond promptly to inbound calls, addressing and resolving customer requests.
  • Troubleshoot basic pharmacy system issues and provide adjudication assistance.
  • Perform intermediate troubleshooting for PC, Windows, network, and hardware concerns.
  • Document all call details accurately in the Call Tracking System, ensuring clarity and detail.
  • Communicate effectively with both internal and external customers to resolve issues and provide solutions.


Qualifications & Requirements:

  • Availability for on-call, after-hours support as required.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Basic Networking Knowledge, including routers, switches, VPN, and connectivity basics.
  • Experience with Windows 7/XP and application troubleshooting.
  • Strong organizational skills with high attention to detail.
  • Self-motivated and proactive, with a positive attitude.
  • Effective teamwork and collaboration abilities.
  • Commitment to excellent attendance and schedule adherence.
  • Ability to multitask and manage time efficiently, with a high level of customer engagement.


Preferred Qualifications:

  • 1+ years of experience in a call center environment.
  • Familiarity with SAP systems.
  • Pharmacy Technician experience.
  • Bilingual candidates, particularly those fluent in Spanish, are encouraged to apply.


Join our team and make a difference by providing outstanding support to our customers while growing your technical skills. Apply today to start your journey with us



  • Alpharetta, United States CornerStone Technology Talent Services Full time

    Help Desk Support RepresentativeType: ContractWork Setting: OnsiteLocation: Alpharetta, GA (30009)Hours: Flexible within Mon-Sat, 7 AM-10 PMPosition Overview:In this role as a Support Representative, you'll be the primary contact for incoming customer calls, utilizing internal systems and established protocols to provide accurate and timely support. Your...


  • alpharetta, United States prosource Full time

    Job Title: End User Support SpecialistAre you a detail-oriented and organized individual with a passion for technical support? Do you have a strong understanding of PC troubleshooting and network concepts? We are seeking a highly motivated and skilled End User Support Specialist to join our team.Key Responsibilities:Imaging and configuration of PCs, secure...


  • Alpharetta, United States eTeam Full time

    Job Title: Technical Support SpecialistLocation: OnsiteDuration: 12 MonthsShift: 08:00 AM - 05:00 PM - Monday to SundayPay Rate: $31.30/hr. on w2 without benefitsJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for monitoring and responding to events on consoles,...


  • Alpharetta, GA, United States Greensky Credit Full time

    We are seeking a skilled Technical Support Specialist to join our team at GreenSky Credit. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Address IT-related support requests by providing diagnosis and issue resolution.Work independently to...


  • Alpharetta, United States Insight Global Full time

    Job Summary:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Insight Global. As an Administrative Support Specialist, you will provide administrative support to our Finance, Marketing, Land Development, Land Acquisition, Sales, and Closing Coordinator teams.Key Responsibilities:Manage correspondence,...


  • Alpharetta, United States Insight Global Full time

    Job Title: Administrative Support SpecialistAbout the Role:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Insight Global. As an Administrative Support Specialist, you will provide administrative support to our Finance, Marketing, Land Development, Land Acquisition, Sales, and Closing Coordinator...


  • Alpharetta, Georgia, United States Sopra Banking Software Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Sopra Banking Software. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our company.Key Responsibilities:Provide technical support to customers via...


  • Alpharetta, United States Greensky Credit Full time

    Overview We are hiring a full time Tier III Service Desk Support Analyst to join our team! As a Tier III Service Desk Support Analyst, you will address IT-related support requests by providing diagnosis and issue resolution. You will work independently to ensure end-users receive prompt, courteous and knowledgeable assistance as well as supporting Tier I...


  • Alpharetta, United States Greensky Credit Full time

    We are seeking a skilled Technical Support Specialist to join our team at GreenSky, a leading Financial Technology company in America.The ideal candidate will have a strong background in IT and excellent customer service skills, with the ability to communicate effectively with executive-level users.Key responsibilities will include:Providing diagnosis and...

  • IT Support Specialist

    4 weeks ago


    Alpharetta, United States Aventum Group Full time

    About the RoleWe are seeking a highly skilled IT 2nd Line Support Engineer to join our dynamic team at Aventum Group. As a key member of our IT Service Desk Team, you will play a vital role in resolving complex technical issues related to our systems and applications.Key ResponsibilitiesProvide technical support to our US-based staff and remotely support UK...


  • Alpharetta, United States eTeam Full time

    Job Title: Help Desk RepresentativesLocation: Alpharetta GA 30005 OnsiteDuration: 12 MonthsShift: 08:00 AM - 05:00 PM - Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayPay Rate: $31.30/hr. on w2 without benefits Description:The Senior Console Operator monitors and responds to events on consoles and troubleshoots and resolves mainframe and...


  • alpharetta, United States eTeam Full time

    Job Title: Help Desk RepresentativesLocation: Alpharetta GA 30005 OnsiteDuration: 12 MonthsShift: 08:00 AM - 05:00 PM - Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayPay Rate: $31.30/hr. on w2 without benefits Description:The Senior Console Operator monitors and responds to events on consoles and troubleshoots and resolves mainframe and...


  • Alpharetta, United States eTeam Full time

    Job Title: Help Desk RepresentativesLocation: Alpharetta GA 30005 OnsiteDuration: 12 MonthsShift: 08:00 AM - 05:00 PM - Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayPay Rate: $31.30/hr. on w2 without benefits Description:The Senior Console Operator monitors and responds to events on consoles and troubleshoots and resolves mainframe and...


  • Alpharetta, United States eTeam Full time

    Job Title: Help Desk RepresentativesLocation: Alpharetta GA 30005 OnsiteDuration: 12 MonthsShift: 08:00 AM - 05:00 PM - Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayPay Rate: $31.30/hr. on w2 without benefits Description:The Senior Console Operator monitors and responds to events on consoles and troubleshoots and resolves mainframe and...

  • Support Engineer

    2 weeks ago


    Alpharetta, United States Optomi Full time

    Support Engineer (Hybrid)*This is a hybrid opportunity in Alpharetta, GA*Optomi, in partnership with one of our premier clients, is seeking an Application Support Specialist to join their innovative team! This role will be pivotal in transforming how the company operates its freight logistics by providing comprehensive support for the tablets in every truck...

  • Support Engineer

    2 weeks ago


    alpharetta, United States Optomi Full time

    Support Engineer (Hybrid)*This is a hybrid opportunity in Alpharetta, GA*Optomi, in partnership with one of our premier clients, is seeking an Application Support Specialist to join their innovative team! This role will be pivotal in transforming how the company operates its freight logistics by providing comprehensive support for the tablets in every truck...

  • IT Support Specialist

    4 weeks ago


    Alpharetta, United States Aventum Group Full time

    Job Title:IT 2nd Line Support EngineerReports to: IT Service Desk Team LeaderLocation: AlpharettaAventum Group is a dynamic and service-focused organization that values its employees and strives to create a collaborative and inclusive work environment. We are seeking a highly skilled IT 2nd Line Support Engineer to join our team.The successful candidate will...


  • Alpharetta, United States Hilton Garden Inn North Alpharetta Full time

    Job OverviewWe are seeking a highly skilled and professional Hotel Front Desk Agent to join our team at Hilton Garden Inn North Alpharetta. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesWelcome guests and manage their...

  • Front Desk Associate

    2 weeks ago


    Alpharetta, United States Robb Facial Plastic Surgery & Aesthetics Full time

    Robb Facial Plastic Surgery and Aesthetics in Alpharetta, GA 30005 Full job description About Robb Facial Plastic Surgery and Aesthetics The mission of Robb Facial Plastic Surgery is to love and serve our patients through facial cosmetic enhancements or deluxe medical spa treatments. Dr. Robb Jr., and his team, create a high-end, comfortable, customized,...


  • Alpharetta, United States Syntricate Technologies Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Syntricate Technologies. As a Desktop Support Specialist, you will be responsible for providing technical support for Windows desktops, assistive technology software, and hardware products. Your expertise in assistive technology software...