Help Desk Support Specialist

1 month ago


Alpharetta, United States CornerStone Technology Talent Services Full time

Location: Alpharetta, GA

Schedule: Flexible, Mon-Sat, 7 a.m. - 10 p.m.


Position Summary:

We are seeking a dedicated Help Desk Representative to join our team as an Inbound Support Agent. In this role, you will handle inbound calls from customers, leveraging our established systems and procedures to provide exceptional service. Your goal will be to resolve customer inquiries accurately and efficiently while upholding our core values of Integrity, Customer-Centered Service, Accountability, Respect, and Excellence (ICARE).


Key Responsibilities:

  • Respond promptly to inbound calls, addressing and resolving customer requests.
  • Troubleshoot basic pharmacy system issues and provide adjudication assistance.
  • Perform intermediate troubleshooting for PC, Windows, network, and hardware concerns.
  • Document all call details accurately in the Call Tracking System, ensuring clarity and detail.
  • Communicate effectively with both internal and external customers to resolve issues and provide solutions.


Qualifications & Requirements:

  • Availability for on-call, after-hours support as required.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Basic Networking Knowledge, including routers, switches, VPN, and connectivity basics.
  • Experience with Windows 7/XP and application troubleshooting.
  • Strong organizational skills with high attention to detail.
  • Self-motivated and proactive, with a positive attitude.
  • Effective teamwork and collaboration abilities.
  • Commitment to excellent attendance and schedule adherence.
  • Ability to multitask and manage time efficiently, with a high level of customer engagement.


Preferred Qualifications:

  • 1+ years of experience in a call center environment.
  • Familiarity with SAP systems.
  • Pharmacy Technician experience.
  • Bilingual candidates, particularly those fluent in Spanish, are encouraged to apply.


Join our team and make a difference by providing outstanding support to our customers while growing your technical skills. Apply today to start your journey with us



  • Alpharetta, Georgia, United States Softrim LLC Full time

    Job Overview:Softrim LLC is a leading technology services provider offering Managed IT and Low Voltage solutions nationwide. The company has offices in multiple locations and seeks a Service Desk Specialist to support clients remotely.Salary Range: $55,000 - $65,000 per yearJob Responsibilities:Provide technical assistance to customers via phone and...


  • Alpharetta, United States CornerStone Technology Talent Services Full time

    Location: Alpharetta, GASchedule: Flexible, Mon-Sat, 7 a.m. - 10 p.m.Position Summary:We are seeking a dedicated Help Desk Representative to join our team as an Inbound Support Agent. In this role, you will handle inbound calls from customers, leveraging our established systems and procedures to provide exceptional service. Your goal will be to resolve...


  • alpharetta, United States CornerStone Technology Talent Services Full time

    Location: Alpharetta, GASchedule: Flexible, Mon-Sat, 7 a.m. - 10 p.m.Position Summary:We are seeking a dedicated Help Desk Representative to join our team as an Inbound Support Agent. In this role, you will handle inbound calls from customers, leveraging our established systems and procedures to provide exceptional service. Your goal will be to resolve...


  • alpharetta, United States CornerStone Technology Talent Services Full time

    Location: Alpharetta, GASchedule: Flexible, Mon-Sat, 7 a.m. - 10 p.m.Position Summary:We are seeking a dedicated Help Desk Representative to join our team as an Inbound Support Agent. In this role, you will handle inbound calls from customers, leveraging our established systems and procedures to provide exceptional service. Your goal will be to resolve...


  • Alpharetta, United States Greensky Credit Full time

    Overview We are hiring a full time Tier III Service Desk Support Analyst to join our team! As a Tier III Service Desk Support Analyst, you will address IT-related support requests by providing diagnosis and issue resolution. You will work independently to ensure end-users receive prompt, courteous and knowledgeable assistance as well as supporting Tier I...


  • Alpharetta, Georgia, United States Smile Doctors Full time

    We are seeking an experienced Front Desk Operations Specialist to join our team in Alpharetta, Georgia. As a member of our dynamic team, you will be responsible for delivering exceptional patient care and providing administrative support.About Smile DoctorsSmile Doctors is the largest national network of orthodontic clinics, operating in over 20 states. We...

  • IT Support Specialist

    2 weeks ago


    Alpharetta, United States Sea America Inc Full time

    Benefits: 401(k) Bonus based on performance Dental insurance Free food & snacks Health insurance Opportunity for advancement Paid time off Vision insurance S.E.A. America, Inc. is a member of the S.E.A. Group, headquartered in South Korea. As a company of experts for wet-chemical surface treatment S.E.A. is engaged in photovoltaic, semiconductor, PCB, and...

  • Front Desk Team Member

    21 hours ago


    Alpharetta, Georgia, United States Workout Anytime - Greenwood Full time

    Job Overview: Front Desk Team Member - Personal TrainingWe are seeking a dynamic and customer-focused individual to join our team as a Front Desk Team Member - Personal Training. In this role, you will be responsible for providing exceptional customer service at the front desk while also supporting our personal training clients.This is an amazing opportunity...

  • Front Desk Agent

    7 days ago


    Alpharetta, United States Chartwell Hospitality Full time

    Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to...

  • Front Desk Agent

    7 days ago


    Alpharetta, United States Chartwell Hospitality Full time

    Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to...

  • IT Support Specialist

    3 weeks ago


    Alpharetta, United States CorDx Full time

    Job OverviewWe are seeking an experienced IT Support Specialist to join our team at CorDx. This is a fantastic opportunity for individuals who enjoy working with technology and providing top-notch support to our users.

  • Front Desk Agent

    7 months ago


    Alpharetta, United States Marriott Atlanta Alpharetta Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...


  • Alpharetta, United States Docufree Corporation Full time

    About the RoleWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Docufree Corporation. As a key member of our team, you will be responsible for providing ongoing systems and network support and assisting with projects designed to ensure the functionality, capacity, and stability goals of our SaaS platform and internal IT...

  • Front Desk Associate

    3 weeks ago


    Alpharetta, United States WORKOUT ANYTIME. Full time

    We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Workout Anytime. As a key member of our morning front desk team, you will have the opportunity to build relationships with our members while supporting our Personal Trainers in growing their training clientele.About UsWorkout Anytime is a leading 24-hour fitness...


  • Alpharetta, United States Toyota Motor Corporation Full time

    The Toyota Motor Corporation is hiring a highly motivated and detail-oriented Financial Services Support Specialist to join our Mazda Financial Services team. As a key member of our customer care team, you will be responsible for providing exceptional support to our customers, resolving issues and answering questions in a timely and professional manner. The...


  • alpharetta, United States Matlen Silver Full time

    Job Title: Payroll Technical Support Specialist Duration: 6 monthsLocation: Alpharetta Ga Required Pay Scale: 30-33/hr W2W2 only due to client requirementsProject Details: Clients are trying to push out their new benefits / w2 packages at the end of the year & they need help with documentation, troubleshooting, etc.Job Summary:Provide second level technical...


  • Alpharetta, United States Matlen Silver Full time

    Job Title: Payroll Technical Support Specialist Duration: 6 monthsLocation: Alpharetta Ga Required Pay Scale: 30-33/hr W2W2 only due to client requirementsProject Details: Clients are trying to push out their new benefits / w2 packages at the end of the year & they need help with documentation, troubleshooting, etc.Job Summary:Provide second level technical...


  • Alpharetta, United States Matlen Silver Full time

    Job Title: Payroll Technical Support Specialist Duration: 6 monthsLocation: Alpharetta Ga Required Pay Scale: 30-33/hr W2W2 only due to client requirementsProject Details: Clients are trying to push out their new benefits / w2 packages at the end of the year & they need help with documentation, troubleshooting, etc.Job Summary:Provide second level technical...


  • Alpharetta, United States Comfort Inn Alpharetta Full time

    We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at the Comfort Inn in Alpharetta, GA. This is a full-time/part-time position responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.About Us:The Comfort Inn Alpharetta is a 24/7/365 business, and we require our...


  • Alpharetta, United States WORKOUT ANYTIME. Full time

    We are looking for someone to work our front desk in the morning while they build their training clients.  We are hiring for Personal Trainers! This is a unique and powerful opportunity if you desire to build a career in Fitness! If you are a team player who would like to be a part of something with a higher purpose and is looking for an opportunity for...