Payroll Support Specialist

2 months ago


Alpharetta, United States Matlen Silver Full time

Job Title: Payroll Technical Support Specialist

Duration: 6 months

Location: Alpharetta Ga

Required Pay Scale: 30-33/hr W2

W2 only due to client requirements



Project Details: Clients are trying to push out their new benefits / w2 packages at the end of the year & they need help with documentation, troubleshooting, etc.



Job Summary:

  • Provide second level technical support for Year-End Service and Operations teams
  • Provide guidance to new Year-end clients
  • Develop Business Process Documentation as needed


Must Haves

  • Excellent written and oral communication skills
  • One year experience providing Tier 2 level support
  • Bachelor's degree or equivalent work experience
  • Able to solve complex problems and takes a new perspective using existing solutions
  • Research, investigation, and analytical skills
  • Ability to synthesize large amounts of information
  • Previous client service experience
  • Experience with payroll systems like ADP, UKG, Paylocity, or Workday
  • Experience troubleshooting CSV files


The identified preferred candidate has the following qualifications and competencies:

  • Experience with providing non-technical explanation to a technical issue
  • Experience in resolving Tier 2 level technical inquiries
  • Has experience in documenting Standard Operating Procedures
  • Strong systems troubleshooting skills



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