Current jobs related to Technical Support Specialist - Scottsdale - The Intersect Group

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States AccountabilIT LLC Full time

    AccountabilIT is a comprehensive IT services provider based in Scottsdale, specializing in Cybersecurity, Service Desk, Cloud and Virtualization, Disaster Recovery, Managed and Professional Services. We prioritize internal advancement and view our Service Desk as a pivotal platform for nurturing your IT career. A Technical Support Specialist serves as the...

  • Technical Support Specialist

    3 weeks ago

    Scottsdale, Arizona, United States UKG (Ultimate Kronos Group) Full time

    About the RoleUKG is seeking a highly skilled Technical Support Specialist to join our Global Support team. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to our customers, providing solutions to complex technical issues, and serving as a subject matter expert in Time Keeping.Key...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States BGSF Full time

    BGSF Inc. is looking for a Technical Support Specialist to become a vital part of our team, engaging directly with client projects in a hybrid work environment.Position OverviewThe Technical Support Specialist will provide assistance to various centers within our network, managing daily tasks and responsibilities as assigned. Key duties include the upkeep of...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States Inventiv Technologies, LLC Full time

    Job OverviewSUMMARY:The primary objective of our team is to ensure exceptional satisfaction for our clients. The Technical Support Specialist is crucial in achieving this goal.This role involves managing escalated support inquiries for the Service Delivery Team, addressing issues both remotely and on-site.When assistance is required, the Technical Support...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States TEKsystems Full time

    Position OverviewWe are seeking a dedicated Technical Support Specialist to enhance our Service Desk Team. This role involves providing comprehensive virtual assistance to our clients, ensuring their technical needs are met efficiently.Key Responsibilities:Handle incoming support requests via phone and email, providing timely resolutions.Manage daily...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States TEKsystems Full time

    TEKsystems is seeking a Technical Support Specialist to enhance our client's IT infrastructure. We are looking for a candidate interested in transitioning to a permanent position following the contract period. Position Overview: This role involves providing service desk and desktop support, where the individual will handle incoming calls from a...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States TEKsystems Full time

    TEKsystems is seeking a Technical Support Specialist to enhance our client's IT operations. This role is ideal for individuals looking to transition into a permanent position following the contract period. Position Overview: The role involves providing assistance at the service desk and desktop support, where the individual will manage incoming calls...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States TEKsystems Full time

    TEKsystems is seeking a Technical Support Specialist to enhance our client's IT infrastructure. We are looking for a dedicated individual interested in transitioning to a permanent position following the contract period. Position Overview: This role primarily involves service desk and desktop support, where the selected candidate will manage incoming...

  • Technical Support Specialist

    7 days ago

    Scottsdale, Arizona, United States Stefanini Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Stefanini Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients, ensuring their hardware and software needs are met with efficiency and expertise.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States Vaco Full time

    Position OverviewVaco is collaborating with a leading organization to identify a Technical Support Specialist for their IT support division. This role is pivotal in delivering comprehensive technical assistance and customer service to end-users, focusing on desktop systems and related applications.Key ResponsibilitiesAct as the primary contact for all...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States SmartRent Full time

    About Us SmartRent, Inc. is a pioneering provider of smart home and property management solutions tailored for the rental housing sector. Recognized for our innovative contributions to the proptech industry, we have received accolades such as HousingWire's Tech100 Real Estate awards for three consecutive years and a spot on Deloitte's Technology Fast 500TM...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States Irvine Technology Corporation Full time

    Technical Support SpecialistLocation: Scottsdale, AZWork Model: Hybrid (3 days Onsite / 2 days Remote, with Saturday shifts on a rotational basis)Duration: Month-to-month contract with potential for extension (Contract to Permanent preferred)Hourly Rate: $23-$27/hr (maximum)Deliver assistance via phone, remote access, and service desk incident...

  • Lead Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States Workiva Full time

    The Lead Technical Support Specialist (LTSS) addresses client inquiries across our Workiva solutions. This position guarantees prompt resolution of client concerns, implements sophisticated strategies to avert future issues, and guides fellow support specialists. They deliver both technical and functional assistance through various channels, ensuring...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States LTIMindtree Full time

    About LTIMindtree:LTIMindtree is a leading global technology consulting and digital solutions firm dedicated to helping businesses across various sectors transform their operations, foster innovation, and achieve growth through the effective use of digital technologies. As a trusted partner to over 700 clients, LTIMindtree leverages its extensive expertise...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States LTIMindtree Full time

    Company Overview:LTIMindtree is a leading global technology consulting and digital solutions firm that empowers businesses across various sectors to transform their operational models, enhance innovation, and drive growth through the adoption of digital technologies. As a trusted partner to over 700 clients, LTIMindtree leverages deep domain knowledge and...

  • Technical Support Specialist for Software Solutions

    4 weeks ago

    Scottsdale, Arizona, United States Axway Software SA Full time

    Position OverviewIn the pursuit of facilitating organizations' digital evolution, we are excited to welcome a new Technical Support Specialist (MFT/B2Bi) to the Axway team. Are you prepared to make an impact? Join us!Collaboration is Key. Axway is a leader in enterprise integration, with over two decades of experience in transforming businesses of all sizes....

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States Inventiv Technologies, LLC Full time

    Job OverviewSUMMARY:The primary objective of our team is to ensure exceptional satisfaction for our clients. The Support Engineer is crucial in achieving this goal.This role involves managing escalated support inquiries for the Service Delivery Team, which may require remote assistance or on-site intervention.When challenges arise, the Support Engineer can...

  • Technical Support Specialist

    4 weeks ago

    Scottsdale, Arizona, United States Inventiv Technologies, LLC Full time

    Job OverviewPOSITION SUMMARY:The primary objective of our team is to ensure client satisfaction. The IT Service Engineer is crucial in achieving this goal.This role involves managing escalated support inquiries for the Service Delivery Team, which may require remote assistance or on-site intervention.When challenges arise, the IT Service Engineer can seek...

  • IT Support Specialist

    3 days ago

    Scottsdale, Arizona, United States Health Advocates Network Full time

    Desktop Computer Support SpecialistWe are seeking a skilled Desktop Computer Support Specialist to join our team at Health Advocates Network. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their desktop computers are running smoothly and efficiently.Responsibilities:Provide...

  • IT Support Specialist

    6 hours ago

    Scottsdale, Arizona, United States Health Advocates Network, Inc. Full time

    Desktop Computer Support SpecialistWe are seeking a skilled Desktop Computer Support Specialist to join our team at Health Advocates Network, Inc.Responsibilities:Provide technical support for desktop computers and related hardwareTroubleshoot and resolve technical issues in a timely and efficient mannerCollaborate with internal teams to ensure seamless...

Technical Support Specialist

4 months ago

Scottsdale, United States The Intersect Group Full time

Job Title: Technical Support Specialist

Schedule: Hybrid 3 days on-site, 2 days remote

Duration: 6 month contract to hire


Job Description:

The Technical Support Specialist is responsible for providing technical assistance and support to clients and end-users experiencing technical issues with software, hardware, or other technology products. This position plays a crucial role in ensuring that users can effectively utilize technology products and services, resolving issues promptly and efficiently.


Responsibilties:

• Respond to Technical Inquiries: Receive and respond to technical support inquiries via various channels such as phone, email, TEAMS/chat, or in-person. Troubleshoot issues reported by users, identify root causes and provide timely resolutions or workarounds.

• Remote Assistance: Utilize remote desktop tools (Kaseya and TeamViewer) and

troubleshooting techniques to assist users remotely in resolving technical issues. Provide step-by-step guidance and instructions to users to troubleshoot and resolve problems independently when possible.

• Escalation Management: Escalate unresolved or complex technical issues to appropriate internal teams, such as Tier 2 support or 3rd party managed service provider (MSP,) for further investigation and resolution. Follow escalation procedures and ensure timely communication with users regarding the status of their inquiries.

• Employee Onboarding: Perform initial setup of computers, user accounts in various software systems, group memberships, data access permissions, and coordination of laptop shipping.

• Ensure work is being carried out in a timely and proper fashion and per stated service level agreements (SLAs).

• Oversee user system account additions, moves, and changes.

• Perform other duties or special projects, as required, in support of the department's goals.

• Responsible for maintaining an accurate inventory of computers, hardware, and software ensuring compliance with all internal policies and external licensing requirements.


Requirements:

• Bachelor’s degree. in Information Technology, Computer Science or related field preferred.

• Minimum of three years experience in technical support or customer service role, preferably in a technology-driven environment.

• Strong understanding of computer systems, software applications, networking concepts, and hardware components.

• Working knowledge of Windows 10, Windows 11, Mac OS, Office 365, and its administrative functions.

• Working knowledge of Active Directory, Azure/Entra ID, and user and group security.

• Must possess exceptional organization, communication, analytical, and time management skills.

• Proficiency in troubleshooting technical issues and providing effective solutions to end-users.

• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.

• Customer-focused mindset with a passion for delivering exceptional support experiences.

• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.

• Familiarity with ticketing systems, remote desktop tools, and other support software applications.

• Excellent interpersonal skills.

• Ability to communicate effectively with end users in non-technical terms.

• Must be able to work well with minimal supervision and work well with individuals of all levels of technical experience.