Customer Success Manager

2 weeks ago

Philadelphia, United States Foodhub Full time

About Foodhub:


Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venues, online order, delivery, and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.


About The Solutions:


From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this. Our solutions are offered on a modular white label basis to our clients and partners, allowing them to use the solutions needed for their business.


About The Role:


The Customer Success Manager's main purpose is to act as a first point of contact for our key partners and clients, working to resolve any issues and queries to the best of their ability, escalating more complex issues internally to ensure of quick resolve, and most importantly, on-boarding our new partners and clients efficiently and effectively.

We are looking for somebody who has fantastic communication skills that loves speaking to people and has a natural ability to deliver exceptional customer experience. Previous experience of managing a diverse portfolio of clients in a SaaS business would be highly advantageous. This role would particularly suit a potential leader of the future to help build out our US Partner/ Customer Success team as our key clients and partners grow.


Main Duties & Responsibilities:


  • Responsibility for a portfolio of key reseller partners and clients
  • Act as a trusted advisor and support the client in growing their business and reducing their operational costs
  • Increasing wallet share (orders) through our platform
  • Driving incremental revenue from up-selling additional solutions
  • Work with our clients to ensure they maximise the potential in our technology, software, and marketing
  • Onboarding of new clients and locations, ensuring of a seamless experience
  • Comfortable meeting clients infield, as well as virtually.
  • Taking accountability, always, for the effective and efficient resolution of all customer issues - even when resolution is dependent upon third party individuals or teams
  • Internal stakeholder management, to ensure of complete business support.


KPI's:


  • Conduct first call resolution to all inbound queries & complete escalation accordingly
  • Customer growth (orders and revenue)
  • Customer Retention
  • Customer onboarding
  • WBR and MBR's with clients
  • Maintaining accurate records on CRM
  • Highest degree of customer satisfaction
  • Requirements:
  • Minimum of 3 years experience working in a B2B environment, for example account management or customer success role
  • Must have a full valid Driving Licence.
  • 3 Years working in a SaaS business
  • Experience working in the food technology space is an advantage


What's In It For You:

  • A competitive salary + Commissions
  • 33 days annual leave (inclusive of Bank Holidays)
  • Holiday exchange - Buy up to 5 days holiday each year
  • 401k contributions
  • health contributions

  • Customer Success Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Konica Minolta Business Solutions Ltd Full time

    Job Title: Lead Customer Success ManagerJob Summary: Konica Minolta Business Solutions Ltd is seeking a skilled Lead Customer Success Manager to join our team. The successful candidate will be responsible for fostering successful business relationships with our customers, driving growth in Managed IT Services, and managing existing business with key accounts...

  • Customer Success Manager

    4 weeks ago

    Philadelphia, Pennsylvania, United States ROAR Full time

    About ROARROAR is a pioneering technology company dedicated to revolutionizing workplace safety through innovative solutions. Our mission is to empower industries with cutting-edge technology, ensuring the well-being of at-risk workers.Position OverviewThe Manager of Customer Success will play a pivotal role in driving the adoption and satisfaction of our...

  • Manager - Customer Success

    5 months ago

    Philadelphia, United States The Ladders Full time

    About ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons,...

  • Customer Success Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States ROAR for Good Full time

    About ROAR for GoodROAR for Good is a purpose-driven technology company dedicated to creating safer workplaces through innovative solutions. Our patented panic alarm technology utilizes bi-directional protection to ensure the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic...

  • Customer Success Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Konica Minolta Business Solutions Ltd Full time

    Job DescriptionOverviewThe Lead Customer Success Manager is a pivotal role in managing existing business with key accounts to achieve sales targets by increasing recurring and non-recurring services revenue. This position requires building partnerships with customer decision-makers to provide value and drive mutual success. The Lead Customer Success Manager...

  • Customer Success Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Konica Minolta Business Solutions Ltd Full time

    Job Description OverviewThe Lead Customer Success Manager is a pivotal role in managing existing business with key accounts to achieve sales targets by increasing recurring and non-recurring services revenue. This position is responsible for fostering successful business relationships while driving growth in Managed IT Services.Key ResponsibilitiesServe as...

  • Customer Success Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Food Hub Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Food Hub. As a Customer Success Manager, you will be responsible for managing a portfolio of key reseller partners and clients, acting as a trusted advisor to support them in growing their business and reducing operational costs.Key...

  • Customer Success Manager

    4 weeks ago

    Philadelphia, Pennsylvania, United States ROAR Full time

    About ROARROAR is a technology company dedicated to creating safer workplaces through innovative solutions. Our patented panic alarm technology ensures the safety of at-risk workers with the touch of a button.We empower industries such as hospitality and healthcare with wearable panic buttons, revolutionizing workplace safety while embodying our values as a...

  • Customer Success Manager

    4 weeks ago

    Philadelphia, United States Food Hub Full time

    Job Description The Customer Success Manager's main purpose is to act as a first point of contact for our key partners and clients, working to resolve any issues and queries to the best of their ability, escalating more complex issues internally to ensure of quick resolve, and most importantly, onboarding our new partners and clients efficiently and...

  • Customer Success Manager

    1 week ago

    Philadelphia, United States FreedomPay Full time

    The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of...

  • Customer Success Account Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Impilo Full time

    Account Manager Role SummaryWe are seeking an experienced Account Manager to play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders. The ideal candidate will have a proven track record in account management and/or customer success, preferably in the healthcare tech industries, SaaS and/or an...

  • Accounts/Customer Success Manager

    4 months ago

    Philadelphia, United States Impilo Full time

    Role Summary: We are seeking an experienced Account Manager who will play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders. The ideal candidate will have a proven track record in account management and/or customer success, preferably in the healthcare tech industries, SaaS and/or an understanding of...

  • Customer Success Partner

    3 weeks ago

    Philadelphia, Pennsylvania, United States RSP Full time

    Role Overview:We are seeking a skilled Customer Success Partner to collaborate with our customers and drive long-term success. As a key member of our team, you will develop strong relationships within your assigned territory, connecting with key decision-makers and ensuring seamless communication between customers and internal teams.Key Responsibilities:...

  • Implementation Manager

    4 weeks ago

    Philadelphia, Pennsylvania, United States ParetoHealth Full time

    About the RoleParetoHealth is seeking an experienced Implementation Manager to join our team. As a key member of our implementation team, you will be responsible for managing various customer communications, supporting onboarding initiatives, tracking all necessary documentation and deadlines, and collaborating cross-functionally to ensure each Member and...

  • Customer Success Supervisor

    4 weeks ago

    Philadelphia, Pennsylvania, United States IncentFit Full time

    About the RoleWe are seeking a motivated Customer Success Supervisor with strong experience in SaaS and the ability to support a customer service team working on a technology platform. This mid-level role requires a proven track record in customer success, specifically in the B2B SaaS industry.The ideal candidate will lead, mentor, and guide our Customer...

  • Customer Success Specialist

    4 weeks ago

    Philadelphia, United States Gratz Pilates Full time

    Job Title: Customer Success Location Onsite: Philadelphia Job Type: Full-Time About Us: Gratz Industries stands as a cornerstone in the world of Pilates, with a rich history spanning back to the 1960s. Renowned for our commitment to premier manufacturing, we have been steadfast in upholding the legacy and integrity of Joseph Pilates' original designs. Our...

  • Customer Success Specialist

    4 weeks ago

    Philadelphia, United States Gratz Pilates Full time

    Job Title: Customer SuccessLocation Onsite: PhiladelphiaJob Type: Full-TimeAbout Us: Gratz Industries stands as a cornerstone in the world of Pilates, with a rich history spanning back to the 1960s. Renowned for our commitment to premier manufacturing, we have been steadfast in upholding the legacy and integrity of Joseph Pilates' original designs. Our...

  • Customer Success Specialist

    4 weeks ago

    Philadelphia, United States Gratz Pilates Full time

    Job Title: Customer SuccessLocation Onsite: PhiladelphiaJob Type: Full-TimeAbout Us: Gratz Industries stands as a cornerstone in the world of Pilates, with a rich history spanning back to the 1960s. Renowned for our commitment to premier manufacturing, we have been steadfast in upholding the legacy and integrity of Joseph Pilates' original designs. Our...

  • Director of Customer Success and Growth

    4 weeks ago

    Philadelphia, Pennsylvania, United States Jobot Full time

    Job Title:Director of Customer Success and GrowthJob Summary:We are seeking a seasoned Director of Customer Success and Growth to join our fast-growing technology company. As a key member of our team, you will play a critical role in driving customer success, ensuring high customer retention rates, and identifying upselling...

  • Customer Success Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States FreedomPay Full time

    The FreedomPay Commerce Platform is a cutting-edge technology that empowers businesses to deliver seamless commerce experiences across multiple continents. As a key member of our team, you will be responsible for ensuring client satisfaction through proactive communication, timely issue resolution, and strategic relationship management.Main...