Data entry/ Customer service

1 month ago


Omaha, United States Net2Source Inc. Full time

Onsite from Day 1 / Omaha, NE, USA

Rate : $15-17/hr.w2

Shift timings:

7:00 AM-3:30 PM, Monday-Friday, with rotating Sundays


Responsibilities


  • Manage different sections of Mailroom according to standard guidelines & SOP


  • Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits


  • Sort, locate, open, inspect and bundle all incoming mail and publications


  • Document, process and file all incoming and outgoing mail correspondences


  • Distribute all inter-office mail for the facility departments


  • Troubleshoot and perform simple preventive maintenance of machines


  • Process check handling, deposit and reconciliation according to Company service standards


  • Research case numbers for proper handling


  • Handle inbound and outbound emails/calls


  • Assisted with daily tasks as assigned


  • Prioritize, plan and organize tasks and work responsibilities to achieve SLAs


  • Comprehend and respond to customer inquiries.


  • Identify, research, and resolve problems


  • Ability to accurately interpret and compile information from a variety of sources and systems


  • Ensure that turnaround time and quality of the work meets Company service standards


  • Interact with customer in a respectful and professional manner via email and on calls


  • Manage own work in process and support team efforts to ensure that individual, team goals are met


  • Should be able to handle basic day to day requirements of excel


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