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Technical Customer Service Advisor

2 months ago

Suwanee, United States IDR, Inc. Full time

IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today


This is a contract to hire* position; fully onsite in Suwanee, GA.


Position Overview for the Technical Customer Service Advisor

  • Receive inbound inquiries regarding products and services
  • Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
  • Investigate and resolve a variety of technical and non-technical inquiries
  • Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status

Required Skills for the Technical Customer Service Advisor:

  • 1+ years of professional experience working in a Call Center or customer service
  • 1+ years of professional experience, troubleshooting, tech support, or help desk
  • Ability to handle customer request via phone calls, chat sessions and emails
  • Successful background taking 60+ inbound calls per day
  • Excellent communication skills and high level of professionalism
  • High Technical Aptitude, troubleshooting experience

What’s in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture

Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a row