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IT Desktop Support Technician
3 months ago
Job Summary
The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from both EPCO, Inc. Corporate Houston and field offices, as defined by the scope of the project.
Job Description
- Interact, build, and maintain strong relationships with all levels of the organization.
- Responsible for supporting all hardware and software on company desktops and providing expert second-level desktop support.
- Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites.
- Develop and maintain up-to-date PC and accessories inventory and promote IT standards for their assigned sites.
- Respond to phone and e-mail inquiries that are placed in your queue and directly interact with customers towards a resolution.
- Provide IT training to customers to ensure successful use of IT equipment.
- Maintain professional growth and development through continued education and training.
- Work with other IT groups to roll out hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects.
- Install and troubleshoot Microsoft Windows 10\11 operation systems and standard business applications, including desktops and laptops, and associated peripherals.
- Document and revise all resolutions to be updated in IT Knowledge Base
- Be able to manage and prioritize a heavy caseload and respond to customer's requests promptly.
- Maintain detailed documentation of each service call in an online tracking system.
Skills Required
- Understanding of IT Infrastructure, Security and Applications.
- Understanding of business strategy and the impact of IT on those strategies.
- Exceptional customer support and interpersonal skills.
- Excellent troubleshooting and problem-solving skills.
- Desire to learn, work, and contribute to a team environment to accomplish overall team objectives in a demanding organization.
- Excellent verbal and written communication skills.
- Ability to document Status Report, Inventory/Asset Sheet, and Vacation.
- Willingness to travel with Techs to learn how they function with I.T. equipment.
- Must be willing to travel up to 80% and possibly overnight stays.
- Excellent driving record required, with no major violations within the last three years.
- Estimated radius of travel is about 200 miles from Houma for routine travel with occasional longer distance.
Education/Training/Certifications
- A High school degree or GED
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
JOB-10042259