Director of GTM Operations

4 weeks ago

Stamford, United States Connecticut Innovations Full time

Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.


Come join Shelf, Unstructured Data Management Platform Foundational for AI as Director of GTM Operations


Shelf Overview


We are a venture-backed, knowledge automation tech company with a cutting edge, AI driven, SaaS platform to automate the right answers for the people that need them most.


Our platform plugs into a company’s content systems, learns from the data, and then helps employees respond to queries without hunting for information. Without Shelf, the average worker currently spends 19% of their time tracking down answers, and COVID-19 made it worse.


Our goal is to turn every customer service representative into a super-agent by helping them find answers to questions instantly. We provide immediate Day 1 ROI for some of the world’s top brands and enterprises right now.


Our mission is to empower humanity with better answers everywhere and our vision goes far beyond solutions for contact centers.


Director of GTM Operations - Job Description


You will support our Co-Founder/COO in driving the growth and efficiency of his team. This role is ideal for someone with an entrepreneurial spirit who is looking for a front-row seat to the inner workings of a rapidly scaling company. The ideal candidate is a proactive thinker, a reliable executor, excellent problem-solver, and someone who is eager to learn the ins and outs of running a business with the intention of becoming an entrepreneur in the future.


What We’re Looking For:


  • Strategic Support: Work closely with the COO to understand strategic goals. Act as a key liaison internally, ensuring that COO’s vision and directives are clearly communicated and executed across teams.
  • Project Coordination: Oversee and coordinate multiple projects across departments (Sales, Customer Success, Solutions Consulting, Training & Enablement). Ensure initiatives stay on track, identify and address bottlenecks.
  • Reporting and Accountability: Help develop and maintain reporting systems that provide the COO with insights into key functions, particularly in Sales and Customer Success operations. Ensure data accuracy, and create accountability among team members for inputting and utilizing this data effectively.
  • Support Procurement, Vendor, and Partner Activities: Serve as the first line of defense for reviewing documents, including but not limited to NDAs, terms of service, contracts, and program terms. Ensure compliance with internal guidelines and provide recommendations to the COO.
  • Documentation and Process Creation: Document processes, meeting outcomes, and project plans. Clearly communicate and publish these processes to enhance organizational clarity and accountability.


What You Bring:


  • 3+ years in strategic executive support; experience supporting sales a huge plus.
  • Bachelor’s degree in Entrepreneurship, Business, or a related field. Graduate-level education or equivalent experience is a plus.
  • Strategic thinking and the ability to translate high-level goals into actionable tasks.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Excellent communication skills, both written and verbal, with a focus on clarity and documentation.
  • A detail-oriented approach to reviewing documents and fine print.
  • Proactive and self-driven with a strong sense of accountability and reliability.
  • Highly resourceful team player who can also operate with exceptional effectiveness independently.
  • Capacity for innovative thinking and adaptability, crucial in a growing company.


Why You'll Love Working With Us:


  • Innovative Culture: We're always pushing the envelope and looking for new ways to grow and improve. You'll be part of a forward-thinking team that values creativity and innovation.
  • Supportive Environment: We believe in supporting our employees both professionally and personally. You'll have access to ongoing training, development opportunities, and a network of supportive colleagues.
  • Impactful Work: Your work will have a direct impact on our company's success and the well-being of our employees. You'll be making a difference every day.
  • Fun & Engaging: We know that work should be fun We host regular team events, celebrations, and activities to keep our team engaged and connected.


What We Offer:


  • Competitive starting salary
  • Generous equity grant in the form of company stock options
  • Open PTO
  • Comprehensive health and wellness package


Why Shelf:


  • According to MarketWatch in November 2022, the global knowledge management market size was valued at US$405 Billion in 2021 and is expected to expand at a CAGR of 18.12% during the forecast period, reaching US$1.1 Trillion by 2027
  • Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan
  • We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others
  • Our platform has been consistently rated #1 for overall usability by Gartner Digital Markets, and has received Easiest to Use, Easiest to Admin, and Highest Adoption awards from G2., and product of the year and innovation awards from leading publications, such as CIO Review.
  • We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row
  • We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months


EQUAL OPPORTUNITY EMPLOYER


Connecticut Innovations and its portfolio companies are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We have strict wage minimums, generous benefits, and personal leave policies. Our goal is to provide safe, rewarding, and empowering work environments for all who interact with our company and/or portfolio companies.

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