End User Technical Support Analyst

2 weeks ago


Baton Rouge, United States Elegant Enterprise-Wide Solutions, Inc. Full time

The scope of the proposed services will include the following:

As an End User Technical Support Analyst, resource will be responsible for:

• Working with the Active Directory Resources to schedule the migration of the users’ desktops from their local network to the enterprise network.

• Performing the necessary tasks on the users’ desktops to ensure a smooth and successful migration, such as installing software, copying data, configuring settings, and testing connectivity.

• Providing technical support and guidance to the users before, during, and after the migration process.

• Troubleshooting any issues that may arise on the users’ desktops or the enterprise network.

• Documenting the migration activities and reporting any problems or feedback.

Skills and/or relevant experience in the following areas are mandatory:

• At least two (2) years of experience in desktop support and maintenance.

• Experience with Windows 10, Active Directory, Microsoft 365, and Exchange Online services and how they work with desktops.

• Familiarity with User Profile data.

• Ability to work independently and as part of a team.

• Excellent communication and customer service skills.

• Ability to work under pressure and meet deadlines.


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