Payroll Services Support Manager

2 weeks ago


Baton Rouge, United States Flexicrew Technical Services (FTS) Full time
Job DescriptionJob Description

Baton Rouge, LA: Flexicrew Technical Services (FTS) is seeking a Payroll Services Support Manager for an HR and payroll services company in the Baton Rouge area. As a Support Manager, you will play a pivotal role in ensuring exceptional customer support and service, with a strong emphasis on payroll-related matters. You will lead a team of support professionals, oversee support operations, and collaborate with cross-functional teams to deliver top-notch HCM services. If you are a detail-oriented, experienced support professional with a knowledge of payroll processes and a passion for delivering exceptional customer service, we want to hear from you

 

Essential Duties:

·         Manage a team of support specialists and coordinators, providing guidance and support to ensure exceptional customer service and issue resolution, with a focus on payroll-related inquiries

·         Oversee the end-to-end support process, including managing customer inquiries, tracking issues, and ensuring timely resolution, particularly in the context of payroll matters

·         Collaborate with clients to understand their support needs and expectations, and work diligently to exceed them, especially when it comes to payroll-related challenges

·         Develop and maintain support policies, procedures, and documentation, with a special emphasis on payroll support protocols

·         Lead the implementation of support process enhancements and improvements, specifically geared towards payroll support

·         Generate and analyze support reports to identify trends and areas for improvement, paying particular attention to payroll-related trends

·         Foster a culture of excellence, continuous improvement, and exceptional customer service within the support team, with a focus on payroll knowledge enhancement

 

Qualifications:

·         Bachelor's degree in Business Administration or a related field (preferred).

·         Prefer support management experience with a strong emphasis on payroll support.

·         Minimum 5 years of experience with HRIS software

·         Prior experience with UKG Ready (Formerly known as Kronos Workforce Ready) preferred

·         Knowledge of payroll processes, laws, regulations, and best practices.

·         Proficiency with support software and tools.

·         Excellent communication and interpersonal skills.

·         Strong leadership and team management abilities.

·         Exceptional attention to detail and problem-solving skills.

·         Ability to work in a fast-paced environment and meet deadlines.

 

What You Get:

·         Competitive salary and performance-based bonuses

·         Comprehensive benefits package, including health, dental, and 401(k) plans

·         Career growth opportunities within a dynamic and innovative organization

·         A collaborative and inclusive work environment

·         Ongoing professional development and training opportunities

·         Convenient Baton Rouge location with parking facilities

 

 

Equal Opportunity Statement:

Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Company DescriptionFlexicrew Technical Services (FTS) was founded in 2015 to meet the growing demand for technical and professional talent. We are a WBENC Certified executive and technical search firm providing custom-tailored staffing solutions and talent acquisition to the Gulf South Region and nationwide.Company DescriptionFlexicrew Technical Services (FTS) was founded in 2015 to meet the growing demand for technical and professional talent. We are a WBENC Certified executive and technical search firm providing custom-tailored staffing solutions and talent acquisition to the Gulf South Region and nationwide.

  • Baton Rouge, United States Flexicrew Technical Services (FTS) Full time

    Job DescriptionJob DescriptionBaton Rouge, LA: Flexicrew Technical Services (FTS) is seeking a Payroll Services Support Manager for an HR and payroll services company in the Baton Rouge area. As a Support Manager, you will play a pivotal role in ensuring exceptional customer support and service, with a strong emphasis on payroll-related matters. You will...

  • Payroll Coordinator

    2 days ago


    Baton Rouge, United States PSG Global Solutions Full time

    Payroll Coordinator $21.00/hour Location: Baton Rouge, LA 70809 Direct Hire Position Payroll Coordinator will process all new hires, terms, and transfers for bi-weekly payroll for exempt as well as non-exempt employees in Workday, monitor PTO (paid t Payroll, Coordinator, Customer Service, Accounting, Staffing, Process

  • Payroll Clerk

    Found in: Appcast US C2 - 2 weeks ago


    Baton Rouge, United States Performance Contractors Full time

    Performance Contractors, Inc. is currently seeking a Payroll Clerk to join the Accounting team at our Baton Rouge, LA corporate office. Performance Contractors is an industrial construction and pipe fabrication company founded in 1979. Since then, we’ve grown to provide full-service construction through all phases of the industrial construction...

  • Payroll Clerk

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    Baton Rouge, United States Performance Contractors Full time

    Performance Contractors, Inc. is currently seeking a Payroll Clerk to join the Accounting team at our Baton Rouge, LA corporate office. Performance Contractors is an industrial construction and pipe fabrication company founded in 1979. Since then, we’ve grown to provide full-service construction through all phases of the industrial construction...


  • Baton Rouge, United States EMPLOYER SUPPORT SERVICES Full time

    Job DescriptionJob DescriptionThe HR outsourcing industry has become a vital part of business success. The industry is growing in exciting ways as more and more businesses learn the value of the multitude of services and efficiencies gained by outsourcing.ESS is a leader in the industry with more than 25 years in business and delivering some of the most...


  • Baton Rouge, United States IT EBusiness Consulting Services, Inc Full time

    Job DescriptionJob DescriptionPosition: SuccessFactors EC Pay (Employee Central Payroll) Consultant Location- "Initially remote to start but the resource should be ready to relocate to IBM Baton Rouge/LA office within one month upon asked to relocate".Requirements:SuccessFactors Employee Central Payroll (EC Pay) SAP HR Payroll will not sufficeJunior resource...

  • Grant Support Clerk

    Found in: Lensa US P 2 C2 - 3 weeks ago


    Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full time

    The Grant Support Clerk performs general, routine accounting activities that may include maintenance of the general ledger, preparation of various accounting statements and financial reports and accounts payable, payroll and/or receivable functions. Clerk, Support, Accounting, Retail, Healthcare


  • Baton Rouge, United States Paychex Full time

    Overview Please note - This is an in-office role; our office is located Baton Rouge, LA. Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance...

  • Field Support Engineer

    Found in: Appcast US C2 - 2 days ago


    Baton Rouge, United States Tata Consultancy Services Full time

    Role – Onsite Field Support Engineer Job Description :-Provides second-line investigation and diagnosis.Resolves and closes incidents/service requests as per the procedures & allocated timelines.Logs relevant incident/service request details as per process in ITSM tool.Communicates with client regarding incident progress.Ensures tickets are updated at all...


  • Baton Rouge, United States Tata Consultancy Services Full time

    Role – Onsite Field Support Engineer Job Description :-Provides second-line investigation and diagnosis.Resolves and closes incidents/service requests as per the procedures & allocated timelines.Logs relevant incident/service request details as per process in ITSM tool.Communicates with client regarding incident progress.Ensures tickets are updated at all...

  • Field Support Engineer

    Found in: Appcast Linkedin GBL C2 - 2 days ago


    Baton Rouge, United States Tata Consultancy Services Full time

    Role – Onsite Field Support Engineer Job Description :-Provides second-line investigation and diagnosis.Resolves and closes incidents/service requests as per the procedures & allocated timelines.Logs relevant incident/service request details as per process in ITSM tool.Communicates with client regarding incident progress.Ensures tickets are updated at all...


  • Baton Rouge, United States Paychex Full time

    Overview: Please note - This is an in-office role; our office is located Baton Rouge, LA. Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance...

  • Site Manager

    Found in: Talent US C2 - 2 weeks ago


    Baton Rouge, United States Allied Universal Full time

    Job Description Allied Universal is looking to hire a Site Manager. The Site Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve...

  • SAAS Support Manager

    2 weeks ago


    Baton Rouge, United States 365 Labs Full time

    Job DescriptionJob DescriptionJob Title: Support Desk Manager – 365Labs Location: Baton Rouge, LA (No-Remote)365Labs  is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed to delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients. To...

  • Service Specialist

    Found in: Talent US C2 - 2 weeks ago


    Baton Rouge, United States Paychex Full time

    Overview Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization,...


  • Baton Rouge, United States LAPORTE Full time

    Our Client Accounting Services Department is experiencing exciting growth and is seeking dedicated accounting professionals to join our team in Baton Rouge, Louisiana. *Flexible, hybrid work schedules available!* Responsibilities • Preparation of financial statements • Prepares and posts journal entries for clients • Prepares monthly account...


  • Baton Rouge, United States Compunnel, Inc. Full time

    Job DescriptionJob DescriptionDescriptionQualifications:No covid restrictions currently. Temp to engage *Looking for someone with customer facing, print production and mail sorting experience. CW will be sorting mail, producing high quality images on a higher Ed campus in a retail establishment. There will be standing or walking at least 50 % daily and...


  • Baton Rouge, United States 365 Labs Full time

    Job DescriptionJob DescriptionGreat career opportunity for a responsible, energetic, experienced Office Manager with bookkeeping knowledge. Must be QuickBooks savvy, able to multi-task, able to work in a fast-paced work environment, organized, reliable, quick-learner and trustworthy.As part of this Office Manager Position, you would be required to manage...

  • Program Director

    3 days ago


    Baton Rouge, United States Easterseals Louisiana Full time

    Job DescriptionJob DescriptionDescription:ESSENTIAL JOB RESPONSIBILITIES:This is a leadership position overseeing three different program sites. As such, the Program Director ensures the smooth operations and completion of the work product of the office. Work to maintain a positive relationship and office environment for all. Coaching and leading the office...


  • Baton Rouge, United States Celeros Flow Technology Full time

    For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.Celeros Flow Technology is...