Payroll Services Support Manager

2 weeks ago


Baton Rouge, United States Flexicrew Technical Services (FTS) Full time
Job DescriptionJob Description

Baton Rouge, LA: Flexicrew Technical Services (FTS) is seeking a Payroll Services Support Manager for an HR and payroll services company in the Baton Rouge area. As a Support Manager, you will play a pivotal role in ensuring exceptional customer support and service, with a strong emphasis on payroll-related matters. You will lead a team of support professionals, oversee support operations, and collaborate with cross-functional teams to deliver top-notch HCM services. If you are a detail-oriented, experienced support professional with a knowledge of payroll processes and a passion for delivering exceptional customer service, we want to hear from you

 

Essential Duties:

· Manage a team of support specialists and coordinators, providing guidance and support to ensure exceptional customer service and issue resolution, with a focus on payroll-related inquiries

· Oversee the end-to-end support process, including managing customer inquiries, tracking issues, and ensuring timely resolution, particularly in the context of payroll matters

· Collaborate with clients to understand their support needs and expectations, and work diligently to exceed them, especially when it comes to payroll-related challenges

· Develop and maintain support policies, procedures, and documentation, with a special emphasis on payroll support protocols

· Lead the implementation of support process enhancements and improvements, specifically geared towards payroll support

· Generate and analyze support reports to identify trends and areas for improvement, paying particular attention to payroll-related trends

· Foster a culture of excellence, continuous improvement, and exceptional customer service within the support team, with a focus on payroll knowledge enhancement

 

Qualifications:

· Bachelor's degree in Business Administration or a related field (preferred).

· Prefer support management experience with a strong emphasis on payroll support.

· Minimum 5 years of experience with HRIS software

· Prior experience with UKG Ready (Formerly known as Kronos Workforce Ready) preferred

· Knowledge of payroll processes, laws, regulations, and best practices.

· Proficiency with support software and tools.

· Excellent communication and interpersonal skills.

· Strong leadership and team management abilities.

· Exceptional attention to detail and problem-solving skills.

· Ability to work in a fast-paced environment and meet deadlines.

 

What You Get:

· Competitive salary and performance-based bonuses

· Comprehensive benefits package, including health, dental, and 401(k) plans

· Career growth opportunities within a dynamic and innovative organization

· A collaborative and inclusive work environment

· Ongoing professional development and training opportunities

· Convenient Baton Rouge location with parking facilities

 

 

Equal Opportunity Statement:

Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Company DescriptionFlexicrew Technical Services (FTS) was founded in 2015 to meet the growing demand for technical and professional talent. We are a WBENC Certified executive and technical search firm providing custom-tailored staffing solutions and talent acquisition to the Gulf South Region and nationwide.Company DescriptionFlexicrew Technical Services (FTS) was founded in 2015 to meet the growing demand for technical and professional talent. We are a WBENC Certified executive and technical search firm providing custom-tailored staffing solutions and talent acquisition to the Gulf South Region and nationwide.

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