Level 2 Rockstar Technical Support Specialist

4 weeks ago


Baton Rouge, United States Immense Networks Full time
Job DescriptionJob Description

Looking for a job that is both challenging and rewarding? Immense Networks, LLC is seeking a skilled Level 2 Technician to join our Support Services team. The primary responsibility of this role is to provide advanced technical support and troubleshooting for complex issues escalated from Tier 1 support personnel. You will be tasked with resolving technical problems related to hardware, software, network infrastructure, and various IT systems. This role requires a deep understanding of IT systems and the ability to effectively communicate technical solutions to both technical and non-technical clients.

Job Responsibilities:

  • Investigate and resolve escalated technical issues efficiently and accurately, ensuring minimal disruption to operations.
  • Provide technical guidance and support to Tier 1 technicians and end-users, assisting with problem-solving and escalating issues as needed.
  • Perform regular maintenance tasks such as updates, patches, and system optimizations to ensure optimal performance and security of IT systems.
  • Maintain accurate records of technical issues, solutions, and troubleshooting procedures.
  • Conduct in-depth analysis of recurring technical issues to identify underlying causes and implement preventive measures to minimize future occurrences.
  • Collaborate with other IT teams, including network engineers, system administrators, and developers, to resolve complex technical challenges and implement improvements.
  • Stay updated on emerging technologies and industry best practices. Share knowledge and expertise with colleagues through training sessions and documentation to enhance the overall technical competency of the team.
  • Maintain a customer-centric approach when dealing with end-users, ensuring timely and effective communication throughout the problem resolution process.
  • Assist in the planning, implementation, and maintenance of IT projects, providing technical expertise and support as required.
  • Adhere to company policies, procedures, and regulatory requirements related to IT operations, security, and data privacy.

Qualifications:

  • Technician with 5 or more years of experience.
  • Knowledge and experience with Azure Environments.
  • Knowledge and experience with Networking Infrastructure (Fortinet experience preferred).
  • Comprehensive understanding of IT Systems (hardware, software, etc).
  • Ability to self-manage time and communicate priorities with dispatch.
  • Proficiency in diagnostic tools and techniques for identifying and resolving technical problems.
  • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical audiences.

Credentials and Experience:

  • Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
  • Certifications such as CompTIA A+, Network+, or Azure Data Engineer (DP-203), Azure Network Engineer (AZ-700), Azure Administrator (AZ-104) are desirable but not mandatory.
  • Previous work experience in MSP environment preferred.

Communication Skills

This position requires appropriately handling confidential information. Customer interactions must be handled with diplomacy and tact. Individuals must be able to gauge the client's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.

Other Skills and Abilities

  • A solid work ethic – Showing up, doing what you said you would do when you said you would.
  • Follow up and Follow through – Seeing tasks to completion
  • Communication skills – You must be able to explain complex technical items in a simple and plain fashion
  • A sense of calm – You must be able to deal with upset people in a face-to-face situation. We are often the person they see during a “bad day”
  • Honesty and integrity
  • A positive attitude – We can’t train this You must be friendly to succeed in this role
  • Adaptable – Must be able to learn and support new and quickly-changing technologies.

Physical Demands/Work Environment

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to use a keyboard to enter and retrieve data.
  • Must have good eyesight to view a computer monitor and phone.
  • Lifting and/or carrying 15-30 lbs. or more and pushing and pulling carts when necessary.
  • Must have reliable transportation.

Benefits

  • Company-paid Health, Dental, Vision, and Life insurance
  • 401(K) with company match
  • PTO
  • Company-sponsored excursions
  • Weekly company lunch
  • Coffee, energy drinks, and snacks supplied
  • Yearly training budget
Company DescriptionFounded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.Company DescriptionFounded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.

  • Baton Rouge, United States Immense Networks Full time

    Job DescriptionJob DescriptionLooking for a job that is both challenging and rewarding? Immense Networks seeks talented, dependable, and highly motivated members to join our Service Desk team. If you are ready to advance your career in the field of IT and work with a team of fun and talented individuals, this could be the job for you. The Technical Support...


  • Baton Rouge, United States University of New Orleans Full time

    Performs all duties assigned to IT Technical Support - Coordinator 1. Provides statewide installation, configuration, maintenance and support for state owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network com Technical Support, IT, Technical, Coordinator, Support, Technology, Education

  • IT Support Specialist

    4 weeks ago


    Baton Rouge, United States Bellwether Technology Full time

    **IT Support Specialist - BR** IT Support Baton Rouge, Louisiana Minimum Experience **Mid-level** Bellwether is an established IT managed service provider located in the New Orleans area, serving small to medium-sized businesses across the region. We have been providing our clients with leading IT support and strategy for over 40 years. Our employee-centric...


  • Baton Rouge, United States Flexicrew Technical Services (FTS) Full time

    Job DescriptionJob DescriptionBaton Rouge, LA: Flexicrew Technical Services (FTS) is seeking a Payroll Services Support Manager for an HR and payroll services company in the Baton Rouge area. As a Support Manager, you will play a pivotal role in ensuring exceptional customer support and service, with a strong emphasis on payroll-related matters. You will...


  • Baton Rouge, United States State of Louisiana Full time

    To perform diversified and technical tasks involved in the classification and maintenance of records management programs involving initial time computation and re-computation on DPS&C commitments in accordance with state and federal laws and departme Specialist, Public Safety, Facilities, Control Analyst, Healthcare


  • Baton Rouge, United States AIDS Healthcare Foundation Full time

    Job DescriptionJob DescriptionOverviewAMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its...


  • Baton Rouge, United States State of Louisiana Full time

    To perform diversified and technical tasks in the maintenance of human resources functions. Level of Work:Advanced. Supervision Received:Direct from a Human Resources Supervisor, Human Resources Specialist, or higher level administrative official. Su Specialist, Analyst, Staffing, HR, Manager, Human Resource, Administrative

  • Network Specialist

    1 week ago


    Baton Rouge, United States East Baton Rouge Parish School System Full time

    Position Type: TECHNOLOGY/Network Specialist Date Posted: 5/2/2024 Location: Central Office Closing Date: 05/31/2024 Job Title: Network Specialist Reports To: Immediate Supervisor Prepared By: The Division of Human Resources Salary Range: DA108 $40,393 to $64,393 Summary: The Network Specialist installs, configures, and supports the local area network (LAN),...

  • Network Specialist

    7 days ago


    Baton Rouge, United States East Baton Rouge Parish School System Full time

    Position Type: TECHNOLOGY/Network Specialist Date Posted: 5/2/2024 Location: Central Office Closing Date: 05/31/2024 Job Title: Network Specialist Reports To: Immediate Supervisor Prepared By: The Division of Human Resources Salary Range: DA108 $40,393 to $64,393 Summary: The Network Specialist installs, configures, and supports the local area network...


  • Baton Rouge, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionClinical Specialist(RT, Nurse) for Medical Device Company Blue chip medical device manufacturer is looking to fill a "clinical specialist" position. Extensive healthcare and retirement benefits packages. Company will pay for your car, gas, expenses, cell phone, laptop, etc. Superior leadership and extensive support products....

  • IT Technical Support

    4 weeks ago


    Baton Rouge, United States University of New Orleans Full time

    Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents...


  • Baton Rouge, United States Kelly Services, Inc. Full time

    Under the direction of the Purchasing Manager, the Procurement Specialist oversees agency-wide procurement, contract administration, and purchasing activities. This role involves liaising with internal and external stakeholders, providing technical s Procurement, Specialist, Purchasing Manager, Administrative, Staffing, Skills


  • Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full time

    The Human Resources Employee Relations Specialist 2 contributes with both hands-on and strategic support of our managers and team members through performance management and workplace conflict issues to cultivate an innovative, high-performing, and in Relations, Specialist, Experience, Employee, Healthcare, Business Services


  • Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full time

    Human Resources Employee Relations Specialist 2 The Human Resources Employee Relations Specialist 2 contributes with both hands-on and strategic support of our managers and team members through performance management and workplace conflict issues to cultivate an innovative, high-performing, and inclusive culture. Responsible for advising on and conducting...

  • ERSEA Specialist

    2 days ago


    Baton Rouge, United States Louisiana State University Healthcare Network: New Orleans Full time

    The incumbent will manage the Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) processes that are critical to determining those children who qualify for Early Head Start services and justifies how the program spends Early Head Start grant dollars. This will be achieved as the ERSEA Specialist confirms family qualifications, and, once...


  • Baton Rouge, United States syscom usa Full time

    SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client's achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written...


  • Baton Rouge, United States Timbalier Resources Full time

    Job DescriptionJob DescriptionTitle: Marketing and Admin SpecialistDepartment: Marketing Reports to: Marketing Manager Location: Baton Rouge, LAJob Summary:The Marketing and Admin Specialist is responsible for assisting the Marketing Manager in the development and implementation of marketing strategies in line with company objectives. The Marketing and Admin...


  • Baton Rouge, Louisiana, United States Department Of Homeland Security Full time

    Summary In this position, you will serve as an Emergency Management Specialist for FEMA Region Six, in Baton Rouge, Louisiana. Duties What will I do in this position if hired?In this position, you will serve as an Emergency Management Specialist for FEMA Region Six, in Baton Rouge, Louisiana.Typical assignments include:Evaluating and advising state and...


  • Baton Rouge, United States Louisiana Primary Care Association Full time $39,250 - $72,950

    Credentialing SpecialistLouisiana Primary Care AssociationBaton Rouge, LASupervisor: Credentialing ManagerPosition Summary:The Credentialing Specialist is responsible for organizing, maintaining, and verifying all aspects of the credentialing process for the LPCACO network practitioners including gaining adoption from the LPCACO member Health Centers for the...


  • Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full time

    The Workforce Planning Specialist executes HR initiatives imperative to talent strategy for the health system. The Workforce Planning Specialist plans, coordinates, and manages a full range of initiatives and projects that support ongoing efforts to Planning Specialist, Workforce, Specialist, Planning, Operations, Support, Healthcare, Business Services