Desktop Support Specialist

3 weeks ago


New York, United States Atlantic Group Full time

We are looking for a hands-on Desktop Support Engineer that will be is responsible for PC desktop, mobile device, and application support in a trading floor environment in an internal facing role. This role is onsite 4 days a week in Manhattan, NYC.


Responsibilities:

  • Administer white-glove support to traders and C-Suite level executives.
  • Perform Level 1 and 2 support as required: handle incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Build rapport and elicit problem details from customers.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.

Requirements:

  • Minimum of 5 years of technical experience on a trading floor performing PC support, including troubleshooting PC and operating system problems, and repairing hardware.
  • Experience with office administration and data feed services (such as ICE, Reuters or Bloomberg).
  • Familiarity with Windows 10 & 11, Microsoft Office 365
  • Linux, ServiceNow, SCCM/Intune and Citrix XenApp/XenDesktop are a plus.
  • Bachelors Degree in Computer Science or Information technology


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