Customer Support Engineer

4 days ago

Phoenix, United States Kokusai Semiconductor Equipment Corporation Full time

CUSTOMER SUPPORT ENGINEER – PHOENIX, AZ

REQ # 1029


Kokusai is a world leader and rapidly growing company in the design, manufacture, installation, and maintenance of vertical diffusion furnaces used in semiconductor fabrication facilities around the world. This is a unique and exciting opportunity to fill a key technology position serving the semiconductor equipment market with a career growth-oriented company.


We are seeking a highly motivated individual to fill the Customer Support Engineer (CSE) position in Phoenix AZ area.


Join a Team creating a positive and lasting impact on our business


CSE would be responsible for on-site servicing and/or modification of company products lines. Provides technical support to customer on operations, preventative and corrective maintenance of all Kokusai product lines. Instructs customer in proper operation and maintenance of our equipment. Serves as a liaison with customer on technical or administrative matters for assigned project. Provides feedback to service, sales and technical support groups on customer’s needs and requests.


JOB REQUIREMENTS:


  • Located on or travels to customer sites as required to perform preventive and basic corrective maintenance. Work is performed in cleanroom environments where full gowning is required.
  • Have the flexibility to work on shifts/overtime/stand-by/on-call/holidays when required.
  • Follows required Kokusai & customer safety protocols and procedures at all times.
  • Have the ability to work long periods of time in a labor intensive environment.
  • Will be required to work overtime and/or travel on short notice, including unscheduled or other shifts as required.
  • Demonstrate outstanding customer service skills and always maintains a professional behavior.
  • Assist with tool installation and removal when required.
  • Completes assigned work in a timely manner and ahead of expectations.
  • Utilize KSEC administrative dB systems for ECN, parts and drawing discovery and usage with no assistance.
  • Demonstrates repeated initiative in self-study and continuous improvement in Kokusai equipment knowledge and maintenance skillsets (PM, CM, Customer service, safety).
  • Understands and applies advanced diagnostic techniques and the use of recommended documentation.
  • Demonstrate excellent troubleshooting skills on Kokusai equipment.
  • Demonstrated ability to create and present monthly training sessions to sustaining engineers.
  • Provides verifiable actionable feedback and suggestions to Kokusai management, technical support, and training departments for improvement in procedures, operations, and customer service.
  • Create BKM procedures for customer and KSEC use.
  • Assists junior co-workers with On-The- Job training (OJT).
  • Engages in and supports all site mandated and improvement projects.


MINIMUM QUALIFICATIONS:


EDUCATION: A.S. or B.S. in related Electro/Mechanical or Electronic field or equivalent training with corresponding industry experience.


EXPERIENCE: 

·        3+ years’ experience in Semiconductor field

·        Experience working in TSMC fabs is preferred.

               

Additional Information

·        Travel: Yes, as needed,

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