Service Desk Specialist

Found in: Appcast Linkedin GBL C2 - 3 weeks ago


Boise, United States Insight Global Full time

Title: Enterprise Secret Service Desk Specialist

Company: Leidos

Location: On-site 5 days a week @ 2 Sr. Level openings in Boise, ID – 2487 W. Navigator Dr, Meridian, ID

Interview process: GO-TO-WORKS

Openings: 2

Citizenship: US Citizen

Contract Duration: Ongoing contract until April 2028

Must haves:

  • Active Secret Clearance
  • IAT level 2 certification – Security+
  • Ability to communicate well on the phone, work on site 5 days a week, and flexible on hours.
  • Service desk experience
  • 3+ years IT experience

Day to Day:

Insight Global is looking for a Service Desk Specialist to support their Federal client in a 24x7 environment. This person should be comfortable answering phone calls and resolving level 1 tickets while maintaining good customer service skills to support their customer. This person should possess an active Security Clearance, a Security+ Certification, and be open to working a flexible schedule if required. They should be able to work on site every day and possess a desire to be promoted into a role where a hybrid work schedule may be available.

Contract/Contract-to-Hire Roles:

Compensation:

$31.59/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.


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