Service Desk Technician

3 weeks ago

Boise, United States Seneca Resources Full time

Position Title: Service Desk Technician

Location: Boise, ID

Environment: On-site

Position Status: Contract

Pay rate: $20/hr.

Position Description:

The main function of an Enterprise Service Desk Representative is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Responsibilities:

  • Under immediate supervision, conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks, execute scripts, produce tailored reports, conduct audits, conduct Tier 1 analysis for Service Desk escalation, open and close tickets, correlate events and incidents for management of Information Technology Services.
  • Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
  • Uses automated information systems to analyze routine situations.
  • Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
  • Resolves problems or contacts more senior technical support as necessary.
  • Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
  • Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
  • Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks.
  • May perform basic PC, PBX, and network software programming.
  • Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Experience and Education:

  • Secret Clearance
  • Sec+ certifications
  • Associates Degree in Information Technology, Computer Science, or a related field, or equivalent work experience and High School Diploma.
  • 1-4 years of relevant experience
  • Superb Customer Service/Phone support skills

About Seneca Resources:

Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida, and Texas that service clients throughout the United States.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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