Client Relationship Manager

1 week ago

Durham, United States Greenscape Inc. Full time

Are you passionate about cultivating connections, thriving on independence, and seeking personalized rewards? Do you find fulfillment in the fast-paced world of landscaping, where every project is a canvas waiting to be transformed? If you're a dynamic individual who excels in relationship-building, desires clear communication, and revels in public recognition, Greenscape invites you to join our family as a Landscape Client Relations Manager where your motivation meets opportunity.


Qualifications:

  • High level of confidence and comfort ability with mobile technology and computers is a MUST
  • Must be thoroughly familiar with designing all aspects of landscape construction to include: site analysis, grading, drainage, plant selection and placement, hardscape, water features, lighting, etc..
  • Plant identification and care; including disease, pruning, and insect ID experience, preferred.
  • Customer Service Experience required; creating a great customer service experience.
  • Able to conduct a thorough site analysis.
  • Proficient in or able to learn customer relationship management software, and our estimating software.
  • Able to analyze drainage and grading requirements.
  • Excellent communication skills.
  • Self- motivate and Goal Oriented.
  • Punctual and detail-oriented..
  • A problem solver with quick ability for flexibility.
  • A class “C” drivers license with 3+ years of safe driving experience.
  • Prior Landscape experience preferred.


Responsibilities:

  • Maintains and updates CRM software daily re: notes, points of contact, phone conversations, etc.
  • Assist in the development and implementation of the company's sales protocol
  • Tracks upcoming jobs to bid with existing clients
  • Closes sale and coordinates job specifics with production
  • Interfaces with client and ensures that all of client’s concerns are addressed in a timely and professional manner
  • Continuedly informs and updates client as to job progress or lack thereof
  • Interfaces with company Operation Manager to ensure client's expectations are met and that jobs are kept on schedule and on budget
  • Ensures that vendor invoice pricing is accurate and as bid
  • Assist in the development, implementation, and achievements of the company's annual budget
  • Assists in the development and implementation of the company's new business development plan
  • Conduct monthly walk-throughs, identifies and documents any/ all discrepancies
  • Ensure all company quality standards are met
  • Maintains updated contracts for all clients in assigned portfolio


We are a family business, locally owned and lead, operating across the Triangle Region of North Carolina. Established in 1979, today we employ over 200 team members in 4 locations, servicing a diversified portfolio of commercial clients. After 43+ years, we continue to operate with the same founding principles and values that have led to the growth and success that we enjoy today.

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