Client Relations Manager

2 weeks ago

Durham, United States Life Science Logistics Full time
RESPONSIBILITIES:

  • Establish and maintain strong client relationships, serving as the escalation point to clients and AMs.
  • Define expectations and communicate them in a clear and concise manner to the AMs.

  • Create a culture of accountability and success-driven recognition through team identification, communication, and acknowledgment.

  • Build ties to internal teams, developing relationships and interdepartmental communication.
  • Provide technical and business experience, related competencies, and situational fluency.
  • Encourage/demonstrate unity behind team/agency decisions made, clearly establish objectives/priorities for client initiatives, and continue to develop, articulate, and adhere to agreed-upon strategies.
  • Facilitate the management of implementation and adoption of service tools (systems and processes), understanding client processes and applications, and communicating client technology product requirements.

  • Ensure adherence to best practices and standards in inventory management and distribution.
  • Effectively establish, plan and organize multiple projects/clients across the team, proactively ensuring projects are delivered on time, within budget and reflective of the company's quality standards.

  • Establish a collaborative environment that leads to the identification of technology opportunities, discovery of client issues, and development of new technology materials.

  • Interface with client contacts and third-party intermediaries as necessary to understand requirements and communicate related pursuit plans and activities.
  • Develop client trend analysis.
  • Recommend changes in operations documentation and procedures to facilitate improved operation of the delivery of engagement objectives.
  • Other duties as assigned.

QUALIFICATIONS AND JOB SPECIFICATIONS:

  • Bachelor's degree in Communications, Business or other related fields or a combination of equivalent education and experience.
  • Preferred at least 5 years in account management or warehousing in the pharmaceutical industry.
  • Excellent computer skills.
  • Good mathematical ability, excellent organizational, communication, and interpersonal skills.

  • Demonstrate the following: effective relationship building, strong verbal and written communication skills, attention to detail and organization, critical thinking, ability to learn quickly, and interest to work in a fast-paced environment.

TECHNICAL EXPERTISE:

  • Deftly navigate through ERP system - Tecsys Elite, Cognos.
  • Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.
  • Experience with warehouse or supply chain environments.
  • Understanding of supply chain transportation.
  • Ability to complete invoices and conduct/track analytics related to Client performance.
  • Advanced public speaking and presentation skills.
  • Excellent verbal and written communication skills.
  • Clear and Professional diction in English.
  • Professional phone etiquette.

ADDITIONAL EMPLOYMENT REQUIREMENTS

  • Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).

  • Must be able to travel up to 50%.

  • Must have a valid driver's license.

PHYSICAL/MENTAL/VISUAL DEMANDS

  • Work is light to medium in nature with frequent walking to perform assigned tasks.
  • Must be able to communicate clearly with shippers and employees.

WORKING CONDITIONS

  • Activities occur within a typical office environment.

EQUIPMENT OPERATED

  • Equipment: Laptop computer, cell phone, fax machine, copier, and desk phone

  • Systems: Outlook, Excel, Word, PowerPoint and Tecsys Elite (Warehouse Management System)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

No Agencies Please.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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