Business Operations Specialist

4 weeks ago


Ann Arbor, United States NCMS – National Center for Manufacturing Sciences Full time

Job Purpose:

The Business Operations Specialist is responsible for supporting diverse projects and other business activities while providing exceptional customer service.


Location: Ann Arbor, Michigan


Primary Responsibilities:

  • Maintain data integrity and accuracy through validation, which will likely include comparison to and review of official NCMS documentation.
  • Collaborate with various business units to understand processes and collect data.
  • Fulfill data requests from internal customers through the running of queries in Power BI.
  • Create and manage Power BI reports/dashboards.
  • Maintain and assist in the creation of content for internal and external communications.
  • Respond to internal and external customer requests as needed. Identify customer needs and collaborate with internal NCMS departments.
  • Provide project meeting support as needed via attending meetings, preparation and distribution of project meeting notes. Assist in the documentation and improvement of procedures.
  • Assist in preparation and/or review of quarterly and final project reports
  • Maintain project information, collect and maintain data files/folders, develop presentations.
  • Become trained and proficient in specified core functions within the organization.
  • Perform other duties as requested.


Requirements:

  • Flexibility to work a hybrid schedule; three days in the office & two days home.
  • Degree in Business Administration, Science/Technology/Engineering or related field or a minimum 5 years’ experience in an administrative role with customer service and/or technology focus.
  • Experience in Power BI a plus.
  • Ability to develop a comprehensive understanding of the business data, how it relates, and the importance of it to the organization.
  • Critical thinking & problem-solving skills are required.
  • Microsoft Office 365 experience.
  • SharePoint functional knowledge.
  • Effective communicator in written and oral formats.
  • Demonstrated high level of organization and attention to detail.
  • Demonstrated ability to develop and deliver suggestions for process improvements.
  • Demonstrated customer service excellence.


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