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Incident Manager
1 month ago
Client : Airlines/Aerospace/Aviation
Title : Incident Manager/Problem Manager/Problem Management Specialist/Configuration Manager
Location : Houston TX 77002
Duration : 6 Months
• Top 3 skill sets required for this role: ITSM – ServiceNow – Problem Management
Role will be responsible to review IT Problem Management tickets to asses and bring teams together to understand the Incident and find Root Cause / Resolution for that issue. The role will be responsible to prepare all applicable IT problems to be presented to the teams involved in the incident. Role will be responsible to provide feedback and various reports and metrics to leadership stating the current state of IT Problem process and policy adherence.
REQUIRED QUALIFICATIONS:
- Close interaction with Incident Management, Change Management, Release Management and Configuration Management will be required.
- IT Service Management (ITSM) experience is a must - preferably IT Problem Management
- Strong analytical and communication skills are required.
- ITILv4 certification is a plus.
- Experience with process, policy and metric development is a plus.
- Experience with IT Release Management, Incident Management, Change Management and Configuration Management including software delivery lifecycle is a plus.
- Experience with ServiceNow is a plus.
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
