Service Delivery Manager

3 weeks ago


Houston, Texas, United States QData Full time

Role Description The Apps Service Delivery Manager oversees a number of key functions within the Apps support portfolio for our customer in managed service delivery mode and enable the delivery of a high quality service to end users and to ensure Service Support and Service Delivery processes are in place to meet business needs.

This position is a stakeholder facing role and requires that you establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard.

Responsibilities Maintain high performing service support functions including Applications COTS products especially in Oil & Gas domain.

Owner of the Incident Request Change and Escalation processes ensuring high levels of performance in these processes accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties effective communication to stakeholders and post incident review Ensure SLA and KPIs are taken care off.

Monitor control and support service delivery; ensuring systems methodologies and procedures are

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