Business Analyst
1 month ago
Job Details:
Role: Business Analyst - Property and Casualty (P&C) Claims Insurance domain
Location: Richmond, VA [ Hybrid for 3 days a week]
Job Overview: We are seeking an experienced Business Analyst with specialized knowledge in the Property and Casualty (P&C) insurance domain, particularly in claims management. The successful candidate will act as a liaison among stakeholders to understand the structure, policies, and operations of the organization and to recommend solutions that enable the organization to achieve its goals.
Key Responsibilities:
- Analyze and evaluate complex business processes related to P&C claims and suggest improvements to increase efficiency and effectiveness.
- Gather, document, and analyze business needs and requirements through interviews, workshops, and/or existing systems documentation or procedures.
- Work closely with claims adjusters, underwriting, actuarial, and IT teams to define and refine system specifications.
- Assist in the design and implementation of new or revised claims management systems to meet business objectives.
- Develop detailed business cases, process documentation, and workflow analysis.
- Communicate and collaborate with internal and external stakeholders to ensure the adoption of new process changes and technologies.
- Support the claims department by creating and maintaining reports for tracking claims statuses, performance metrics, and KPIs.
- Conduct user acceptance testing (UAT) for new systems or system enhancements, ensuring that they meet business requirements.
- Provide training and support to claims department staff on new processes, tools, and technologies.
- Stay current with the latest trends and technologies in P&C insurance claims and propose innovative solutions to business challenges.
Qualifications:
- Bachelor s degree in Business, Finance, Economics, or a related field.
- Minimum of 5 years of experience as a Business Analyst within the P&C insurance domain, with a strong focus on claims handling and processes.
- In-depth knowledge of claims management lifecycle, including registration, adjudication, and settlement.
- Experience with P&C insurance claims systems and platforms.
- Strong analytical, problem-solving, and documentation skills.
- Proven ability to manage projects, meet deadlines, and work within a budget.
- Excellent verbal and written communication skills, with the ability to interact effectively with all levels of management and staff.
- Proficiency in MS Office Suite, particularly in Excel, PowerPoint, and Word.
- Knowledge of SQL and experience with business intelligence tools (e.g., Tableau, Power BI) is a plus.
We can offer you:
- A highly competitive compensation and benefits package
- A multinational organization with 55 offices in 20 countries and the possibility to work abroad
- Laptop and a mobile phone
- 10 days of paid annual leave (plus sick leave and national holidays)
- Maternity & Paternity leave plans
- A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
- Retirement savings plans
- A higher education certification policy
- Commuter benefits (varies by region)
- Extensive training opportunities, focused on skills, substantive knowledge, and personal development
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
- Cutting edge projects at the world s leading tier-one banks, financial institutions and insurance firms
- A flat and approachable organization
- A truly diverse, fun-loving and global work culture.
SYNECHRON S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Synclusive is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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