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Desktop Support Engineer

1 month ago

New York, United States Insight Global Full time

Must-haves

  • 5-7+ years’ experience in desktop support
  • Experience supporting PC computers/laptops, completing tickets related to android and iPhone issues
  • Experience troubleshooting Microsoft products (MS O365, MS teams, Outlook, Excel, Word)
  • Experience with working with Intune
  • Experience working in a ticketing system (ServiceNow preferred)
  • Experience with in-person customer service when troubleshooting/completing IT tickets
  • Experience with white glove support

Pluses:

  • Background in trade floor (Bloomberg or Reuters or ICE)

Day-to-Day

A Global Energy Commodities Merchant and Infrastructure Asset Investor client is looking for a Desktop Support Engineer to join their IT team. They will be joining their tier 2 support team and will be in charge of completing troubleshooting tickets and new hire onboarding. They will be based onsite in the New York City building they are opening services end users with white glove support. CCI has 135 end users in Stamford and 65 remote users. This person will be in charge of desktop build, phone, new hire apps, and customer service new hire calls. They will be working in a window/PC environment and need to have strong o365 troubleshooting abilities. They will also handle roughly 12-25 level 2 tickets per week. . An example could be: I opened my computer and my monitors are not working. Biggest need here is to have someone that is an on their feet thinker with excellent customer service experience and that is willing to proactively provide the highest quality of customer service.