Senior Desktop Support Engineer
3 weeks ago
NO THIRD PARTIES/NO EMPLOYERS PLEASE
Long Term open ended contract
Client: Very well known Private Equity Firm in NYC/Midtown. Looking to expand its Desktop Support Engineering team.
The Desktop Support Analyst provides technical support to end-users in the following capacities:
·Help Desk Technology: respond to end user issues and requests for technical information and assistance. Receive, prioritize, document, and actively coordinate resolution, maintaining communication with the end user during the resolution process.
·Resolve problems using problem resolution and escalation procedures leveraging diagnostic and incident tracking tools.
·Desktop Technology: Install, diagnose, repair, maintain and upgrade desktop hardware, software and related equipment to ensure optimal performance. Troubleshoot problems in a timely and accurate fashion and provide end-user training as required.
·Application Support: provide support to end users on how to use software applications to fulfill business objectives. Provide guidance in the proper use of software applications and troubleshoot application usage issues.
Qualifications & Experience
·Experience in a Windows 10 Network Environment
·Excellent written, verbal communication and client service skills with proven ability to work in a fast-paced environment
·Proficient in Microsoft Office products (2016, O365)
·Knowledge and understanding of Mobile Device Management with an expertise in iPad and iPhone devices
·Experience with Microsoft System Center Configuration Manager
·Experience in troubleshooting Citrix and remote access issues
·Experience with VMware virtual machine deployment and maintenance
·Understanding of network traffic flow and core infrastructure services (eg: DHCP, DNS, etc)
·Highly self-motivated and detail oriented with ability to collaborate with others
·Strong organizational and document management skills are essential
·Experience in the finance industry is preferred with exposure to market data services and applications
·Willing to work outside of business hours when necessary
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