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Senior Service Advisor

2 months ago

Hammond, United States Blue Signal Search Full time

Senior Service Advisor

Our client is a well-established automotive dealership known for its commitment to delivering exceptional customer service and fostering long-term relationships within the community. With a dedicated team of professionals and a reputation for excellence, they have earned the trust of their customers over the years. Their focus on employee satisfaction and professional growth has been key to their continued success.

They are seeking a Senior Customer Care Advisor to oversee their service department, ensuring efficient operations and exceptional customer experiences.

This Role Offers:

  • Comprehensive health and dental benefits
  • Retirement savings plan (401K)
  • Paid vacation time
  • Career advancement opportunities
  • Ongoing professional development and training
  • Employee vehicle purchase program
  • Long-term employment stability


Focus:

  • Manage and oversee the daily operations of the service drive area
  • Ensure timely, courteous, and efficient service for all customers
  • Take full responsibility for customer satisfaction, completing additional tasks to create a memorable and positive customer experience
  • Act as a primary point of contact for customer inquiries, whether over the phone or in person, ensuring no customer is overlooked
  • Maximize the productivity of service technicians by ensuring their time is effectively utilized for customer services


Skill Set:

  • 5-10 years of experience in an automotive service environment
  • Strong organizational skills and a friendly, approachable demeanor
  • Proven leadership experience with the ability to manage teams
  • Excellent time management and prioritization abilities
  • Outstanding communication and interpersonal skills
  • Valid driver's license with a clean driving record


About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS