Information Technology Support Engineer

2 weeks ago

Plano, United States Pyramid Consulting Group, LLC Full time

Our client, a wellness brand, is hiring an IT Support Engineer to join their team in onsite in Plano. This is a temporary position slated to begin at the end of October and continue through the end of the year. This role will collaborate across teams within the North American locations, providing and maintaining IT equipment and services. The ideal candidate will thrive in a team-oriented setting, demonstrate excellent communication skills, and possess strong proficiency in various IT software, hardware, and networking areas.


Job Duties Include:

  • Manage deployment and support of Mac, Windows, and Linux OS
  • Provide hardware, software, and peripheral support for users
  • Troubleshoot and support local area networks
  • Administer IT systems and manage assets
  • Procure hardware and manage inventory
  • Create and update technical documentation
  • Mentor junior technicians and handle escalations
  • Ad hoc duties as needed and assigned


Job Qualifications Include:

  • 4+ years of hands-on experience in IT support
  • Strong experience with macOS (10.6 or later)
  • Experience supporting Microsoft Windows (7 or newer)
  • Understanding of networking concepts, including DNS, DHCP, Email, HTTP, SSL, OSI model, and TCP/IP protocols
  • Ability to repair, troubleshoot, deploy, and decommission PCs
  • Ability to lift or carry desktop computers (up to 25lbs)
  • Advanced Linux systems administration skills or certification
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Certifications such as Microsoft MCSE, MCITP
  • Experience with Cisco IOS (CLI) or relevant Cisco certification
  • Experience with scripting, programming, or SQL
  • Background in project management
  • Experience with data cabling or computer facilities maintenance
  • Experience with server administration or AWS


Salary: $70/hr - $76/hr


*While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you


If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.


Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.


Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify Participation Posters.

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