Fulfillment Manager

FULLFILLMENT MANAGER:

Industrial Metal Supply, founded in 1948, is a leading metals distributor with seven locations serving California and Arizona. We are entering an exciting new growth phase as we strive to further expand our presence in the San Jose area while enhancing our customer experience. This leader will spend a great deal of their time in the warehouse working with their team and leading from the front. In addition, this position will work second shift at least 2 days per month to support and identify opportunities.

POSITION OVERVIEW:

This role will focus on delivering a superior fulfillment strategy and process that elevates our commitment to safety, efficiency, quality, accuracy, on time and builds a foundation of reliability that customers can value and trust.

The role will have end-to-end control over the order fulfillment process, from order receiving and processing all the way through delivery. You will also be responsible for managing the fulfillment and store staff while collaborating with external partners to ultimately see orders fulfilled as quickly, accurately, and cost-effectively as possible.

This role will be responsible for order processing, fulfillment (including picking and packing), warehouse operations, inventory and order tracking, quality control, and shipping preparation. The role is highly collaborative in nature, working closely with customer service representatives, warehouse staff, carriers, manufacturers, suppliers, logistics associates, and other team members to ensure that service level agreements (SLAs) and customer expectations are met.

RESPONSIBILITIES:

• Performs and supervises activities including receiving, stocking, order processing, customer truck delivery, and will call in the most effective manner through proper supervision of Warehouse Floor Supervisors and associates.
• Drive QMS performance to deliver safe behaviors, quality product, and meet all customer requirements.
• Drive better performance in all required safety and maintenance tasks are implemented across all shifts. Create a team approach to preventing safety incidents and elevating accountabilities to the safety program.
• Creates and models a culture of “safety first”, ensuring that all associates who work or enter warehouse areas follow Company safety rules.
• Elevate the role of the floor supervisors to create high performing teams, deliver superior results, improve retention rates for frontline associates, and start to recognize associates’ achievement.
• Remove silo thinking, create a holistic team approach, and connect associates and team’s activities to the customer experience.
• Implement best practices to achieve significant cost savings and better than target KPI's.
• Work with HR to increase the skillsets of all associates, creating development pathways designed to improve their satisfaction and their retention. Establishes and implements warehouse training and development plan and directs the overall warehouse associate development process.
• Collaborates with the Human Resources Department to conduct the hiring of warehouse associates, ensuring that quality and safety conscience candidates are hired.
• Manage closely with Sales to deliver an exceptional customer experience and significantly increase market share.
• Creates a culture of quality throughout the warehouse processes and systems in association with material handling, receiving, proper movement, the loading of materials, packaging of customer orders, accuracy of paperwork, and the inspection of processed orders.
• Coordinates the implementation and monitors the compliance for all International Organization of Standardization.
• (ISO) procedures pertaining to warehouse operations, in a timely manner.
• Maintains an organized warehouse with stock and non-stock items tagged, segregated in proper stocking locations with lot and heat traceability.
• Establishes and monitors production standards and procedures for adherence and timeliness.
• Monitors the preventive maintenance schedules of all warehouse vehicles and equipment.
• Ensures that daily checklists associated with processing equipment, forklifts, side loaders, order pickers and warehouse vehicles are followed, and properly documented and stored in a timely basis.
• Provides detailed content in the management, performance evaluation of direct reports. Reviews and approves supervisors’ performance evaluations of their direct reports.
• Maintains an open line of communication with the Regional VPs, Executives Manager and Inside Sales Manager, ensuring that management is informed and updated on warehouse staffing and operational issues.
• Visits existing customers periodically to evaluate changing customer needs and desires.
• Proactively monitors a number of warehouse parameters to include warehouse payroll, warehouse expense, warehouse overtime and proper staff levels; the maintenance of buildings, equipment and grounds and warehouse supplies; the safety program, truck delivery schedules, vacation schedules, quality control and test reports.
• Maintain a clean warehouse environment at all times, ensuring that proper housekeeping is followed during shifts and effectively coordinated between shifts.

REQUIREMENTS:

• At least 5 years of progressive warehouse operations experience including managing a team of at least 15.
• High School Diploma or G.E.D.
• Strong background in analyzing data and presenting information in a compelling manner.
• Ability to exercising independent judgment and decision-making based on standard policy and procedures.
• Strong customer, quality and results orientation.
• Strong knowledge and clear understanding of Company products and processing equipment.
• Knowledge of and proficiency in Microsoft Office Suite computer software.
• Knowledge of warehouse equipment such as, but not limited to, a forklift and other processing equipment.
• Knowledge of International Organization of Standardization (ISO) procedures.
• Knowledge of American Society of Mechanical Engineers (ASME) B30.2 standards for crane operation.
• Knowledge of the principles and practices of sound personnel management and supervision.

• SKILLS/ABILITIES:
• Practically applying proficient math skills, proper spelling, grammar, and punctuation.
• Strong detail orientation and understanding of safe work processes and procedures.
• Proficiency using Microsoft Office Suite computer software and IMS business systems.
• Excellent organizational and time management skills.
• Strong customer, quality and results orientation.
• Strong knowledge of warehouse and distribution operations required.
• Knowledge of production processes, quality control, costs, and other techniques for maximizing the effective warehousing and distribution of goods.
• Properly operates basic measuring tools, including calipers, a micrometer, and tape measures, converting metric.
• Proficiency analyzing complex data and developing innovative solutions.
• Organizing workload for maximum effectiveness.
• Taking ownership of, and focusing on critical initiatives.
• Communicating effectively, both orally and in writing.
• Ability to effectively train employees.
• Ability to establish and maintain effective working relationships with supervisors, fellow employees, vendors, and the public.
• Works independently and as part of a team in a fast-paced environment with little direction.
• Being an effective team member and leading complex projects.
• Recognizing and embracing change as the external environment and organization evolves.
• Preparing and maintaining records and reports, both manually and electronically.

LICENCES/CERTIFICATIONS:

• Must possess a valid California Class “C” driver’s license or equivalent, maintained throughout course of employment.
• Must possess an OSHA Compliant Forklift certification, maintained through course of employment.
• Must possess an OSHA Compliant Scissor Lift certification, maintained through course of employment

LIFE AT IMS:

The Company strongly believes that the more diverse our team, the better our work will be. We are committed to equal opportunity employment and celebrates inclusion in all circumstances. As an employee, you can expect:

A supportive, inclusive atmosphere on a team that values your contributions.

An attractive and competitive compensation package.

Opportunities for growth and development via work experience and offerings from our HR/People Resources team and Learning and Development program.

Frequent in-office events, lunch and learns, volunteer opportunities, and more.

A generous and well-rounded benefits program featuring Vacation, Sick Leave, gas subsidy, comprehensive medical benefits, retirement plans, 401k with company match, and much more.

The Company believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.