Head of Engineering, Fulfillment
3 weeks ago
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it's from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Company Overview:
Instacart is leading innovation in the grocery delivery industry, consistently pushing boundaries to elevate our services for customers and partners. We are seeking a dynamic and seasoned Head of Engineering for our Fulfillment organization to lead our engineering efforts and drive technical excellence.
Role Overview:
As the Head of Engineering - Fulfillment, you will lead and inspire a talented engineering team of over ~180 engineers. You will be responsible for shaping and executing the technical strategy, with a focus on logistics, pricing, and our shopper workforce, developing systems that optimize real-time marketplace dynamics to deliver exceptional user experiences. This role operates at the intersection of technology and data, aimed at solving complex challenges in mobility and delivery.
Key Responsibilities:
- Technical Strategy & Execution: Develop and implement a comprehensive technical strategy for Online Grocery, ensuring alignment with overall business goals.
- Full-Stack Leadership: Oversee the development of end-to-end systems that integrate with our platform to enhance real-time marketplace dynamics.
- Team Leadership: Lead, mentor, and grow a high-performing engineering team, fostering a culture of innovation, collaboration, and excellence.
- Cross-Functional Collaboration: Collaborate effectively with cross-functional partners in Product, Design, and leadership teams across the company to drive cohesive strategies.
- Data-Driven Insights: Leverage data and technology to address complex fulfillment challenges and improve operational efficiency.
- Stakeholder Management: Act as a key liaison between engineering and other business units, ensuring clear communication and strategic alignment.
Qualifications:
- Experience: Proven track record as an engineering executive managing large teams, ideally with 10+ years of senior leadership experience in technology or engineering roles. Fulfillment experience is advantageous but not required.
- Technical Expertise: Strong background in full-stack development, with the ability to integrate technical solutions across various systems and platforms.
- Leadership Skills: Exceptional people management skills with the ability to inspire and lead diverse teams, promoting an inclusive and dynamic work environment.
- Strategic Thinking: Ability to craft and drive strategic initiatives, balancing short-term execution with long-term vision.
- Cross-Disciplinary Collaboration: Demonstrated experience working effectively with cross-functional teams and senior leadership.
- Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
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