Unified Communications Engineer

2 weeks ago

San Francisco, United States REQ Solutions Full time

Job Title: Unified Communications Engineer - Conference Room Solutions

Location: San Francisco, CA 94105 (Onsite)

Duration: 6 Months Contact with possibility of extension


Top Skills:

  • The minimum 5 years of experience in Unified Communications Skills, Experience with API’s, Microsoft/Zoom and Polycom.
  • The minimum education requirement is a bachelor's degree in computer science or related field or equivalent experience.
  • The role does not require a specific certification, but Microsoft certification is preferred.


Job Description:

  • We are seeking an innovative and skilled Unified Communications (UC) Engineer to join our team as a contractor. The successful candidate will play a pivotal role in developing, enhancing, and supporting advanced conference room systems, ensuring seamless communication and collaboration across our organization.
  • This role requires a proactive problem-solver with a deep understanding of UC technologies, capable of designing and implementing cutting-edge solutions that elevate productivity and user experience.
  • The ideal candidate will have experience in automation and leveraging APIs to integrate systems and software, creating a cohesive and efficient environment.


Key Responsibilities:

Engineering Solutions:

  • Design and implement state-of-the-art audio-visual and IT solutions for conference rooms, incorporating the latest technologies.
  • Upgrade existing systems to enhance functionality and performance, ensuring they meet current and future organizational needs.
  • Collaborate with stakeholders to understand requirements, develop tailored solutions, and deliver high-quality implementations.
  • Develop and deploy automation solutions to streamline conference room operations and enhance user experience.


Technical Support and Maintenance:

  • Provide expert technical support for conference room systems, including video conferencing and audio-visual equipment.
  • Troubleshoot and resolve complex UC system issues to ensure minimal downtime and maximum efficiency.
  • Perform regular maintenance and updates on conference room equipment and software, ensuring optimal performance.


Integration and Innovation:

  • Leverage APIs to integrate various systems and software, creating a cohesive and efficient UC environment.
  • Develop and execute comprehensive testing plans for new and existing technologies, ensuring all systems meet quality and performance standards before deployment.
  • Identify and resolve bugs, compatibility issues, and performance bottlenecks, continuously improving system reliability.
  • Stay up to date with the latest trends and advancements in UC technologies, recommending and testing improvements.


Collaboration and Training:

  • Work closely with internal IT teams and external vendors to implement and optimize UC solutions.
  • Conduct user training sessions to ensure employees are proficient in using conference room technologies, enhancing their productivity.
  • Document and maintain detailed records of support activities, configurations, and system changes, ensuring transparency and knowledge sharing.


Monitoring and Reporting:

  • Monitor and manage the performance of UC systems, proactively identifying and addressing potential issues.
  • Prepare detailed reports on system performance, issues, and improvement recommendations, providing actionable insights for continuous improvement.


Qualifications:

  • Proven experience as a UC Engineer or in a similar technical role, with a strong focus on engineering, problem-solving, and automation.
  • In-depth knowledge of UC technologies such as Microsoft Teams, Zoom, Polycom, Logitech, Neat, etc.
  • Strong understanding of network protocols, IP telephony, and audio-visual systems.
  • Experience with APIs and integrating various systems and software.
  • Excellent troubleshooting and problem-solving skills, with a proactive approach to issue resolution.
  • Ability to work independently and manage multiple tasks simultaneously, with strong communication and interpersonal skills.
  • Relevant certifications (e.g., Microsoft Certified: Teams Administrator) are a plus.
  • Proven experience in developing, implementing, and supporting audio-visual and IT solutions for conference rooms or similar environments.
  • Proficiency in creating and following detailed testing plans and documentation.
  • Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).


Work Environment:

  • This position may require occasional after-hours or weekend work to address urgent issues or perform maintenance tasks.
  • Ability to lift and move conference room equipment as needed.

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