Senior Application Support Engineer

2 weeks ago

New York, United States TNT Staffing Full time

Our client is looking for an Application Support Engineer, level 3 Office 365, with the following:


Application Support Engineer

The Application Support Engineer will be responsible for supporting, designing, implementing, and managing institution-wide collaborative tools and software, with a particular focus on Level 3 support for Office 365, Box, Zoom, Adobe and OneDrive. This role requires hands-on trouble ticket support and engineering of solutions to meet the complex requirements of a Healthcare environment.

Responsibilities:

  • Configure, maintain, and support collaboration platforms such as Zoom (MUST HAVE), O365 (MUST HAVE) and integrations, Teams, OneDrive, Adobe and Box. Additional experience with migrating data from Box to other collaboration platforms such as OneDrive a big plus.
  • Support, configure and administer collaboration solutions to meet the institutions requirements.
  • Evaluate and recommend new collaboration tools and technologies to improve productivity and efficiency.
  • Assist in the evaluation of new technologies in the collaboration and productivity tool space.
  • Manage Box user accounts, permissions, and access control to ensure security and data integrity.
  • Monitor system performance, troubleshoot issues, and implement solutions to optimize the platform.
  • Provide technical support to end-users and develop and maintain documentation, policies, and procedures for applications in the collaboration and productivity portfolio
  • Work with stakeholders to understand their collaboration needs and the best tool in our portfolio to recommend.
  • Monitor and troubleshoot issues related to audio, video, and screen sharing during Zoom meetings.
  • Assist in the planning and execution of large-scale virtual events or webinars using Teams and Zoom.
  • Collaborate with IT and security teams to ensure compliance with company policies and procedures.

Qualifications:

  • 3+ years of experience in administering and managing collaboration tools and platforms
  • Strong technical skills in collaboration software such as Microsoft Teams, Box, OneDrive. Zoom, Box, Slack, Google Workspace, SharePoint, Windows 10, Windows 11, iOS. MAC a plus.
  • Knowledge of IT security and compliance policies and procedures.
  • Excellent communication and collaboration skills.
  • Strong Customer Service Skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Detail-oriented and able to multitask in a fast-paced environment

Expectations:

Thorough Triage, Effective Communication, Using Resources Effectively to Solve User Questions and Problems, Be Proactive Where Possible. Must also be focused on overall process improvement for all application support issues.

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