Application Support Engineer

1 week ago

New York, New York, United States ION Full time
About Us
Barracuda FX (part of the ION Group) is a leading provider of end-to-end, front-office foreign exchange platforms for medium and large sell-side banks. We provide complete systems covering trading, sales, compliance, reporting and all front office functions. We take a product-led and engineering-focused approach to delivering advanced technology to demanding customers. We leverage advanced, message-based architectures to create systems which process billions of dollars in transactions across five continents each day. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed. At Barracuda FX, we are committed to building a thriving, diverse and connected culture where people feel welcomed and are invited to bring their whole, authentic selves to work every day.
Role Description
Application Support Engineers (Trading Systems) are the front line of Barracuda FX working with customers on a day-to-day basis. As Barracuda FX provides mission critical systems for foreign exchange, Application Support Engineer (Trading Systems) ensure those systems are functioning every day, every second and every millisecond. ASEs provide hands-on system operation, answer questions, support in-house teams, troubleshoot problems, perform upgrades and anything else required, ensuring our customers have a reliable and dependable service. Responsibilities
  • Monitor, deploy, support and operate sophisticated front-office trading systems processing billions of dollars in trades a day.
  • Interact with a wide spectrum of people at customer sites, including front office support teams, system administrators, developers and traders.
  • Perform regular system checks and analysis and provide reports of system functioning and service level.
  • Troubleshoot and restore system processing in event of incidents and problems.
  • Handle in-bound service requests and questions.
  • Perform proactive event management
Required Skills, Experience and Qualifications
  • 2-5 years previous experience in a customer support role.
  • Experience working in FinTech or related field.
  • Excellent written and verbal communication skills.
  • Understanding of networking fundamentals and experience in diagnosing connectivity issues.
  • Understanding and experience working with messaging protocols (SOAP, JMS, MQ, FIX or others).
  • Strong attention to detail, self-management, initiative, discipline, and follow-through.
  • Exceptional problem-solving ability.
  • Competent with SQL.
  • Familiarity with databases and message-based software systems.
  • Ability to work flexible hours to meet client demands.
Preferred Skills, Experience and Qualifications
  • Trading support experience/exposure to trading protocols; e.g. FIX is a plus.
  • Familiarity with at least one scripting or object-oriented programming language.
  • Experience working with both Windows Server and UNIX/Linux.
  • Service Management knowledge.
More About ION Group
We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world's largest companies use our solutions. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure. With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group. At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.
Learn more at:
Estimated Salary range: 108,000 USD - 135,000 USD
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

  • EQDCOM Trading Applications Support Engineer

    1 week ago

    New York, New York, United States Shulman Fleming & Partners Full time

    EQD/COM Trading Applications Support Engineer MUST be local to New York City. This is a hybrid schedule at least 3 days in the office 2 days remote Salary Range $150k to $200k This is a mid-level engineer Full-time position supporting an Equity Derivatives & Commodities Futures Trading desk. The candidate must have experience in Equity Derivatives and/or...

  • Application Support Manager

    3 weeks ago

    New York, New York, United States iCapital Full time

    iCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $184 billion in global client assets...

  • Application Support Manager

    1 month ago

    New York, New York, United States iCapital Full time

    iCapital is powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $184 billion in global client assets...

  • Application Support Specialist

    7 days ago

    New York, New York, United States Insight Global Full time

    Role: L2-L3 Application Support SpecialistDuration: 6 month contract + potential extensions/conversionLocation: 4 days on site in Morristown highly preferred, NYC as back up location REQUIRED SKILLS AND EXPERIENCE-5+ years experience within L2-L3 Application Support-PowerShell and Windows Command scripting experience-Basic SQL experience-Commercial banking...

  • Head of Centralized Application Support

    1 week ago

    New York, New York, United States Software Guidance and Assistance, Inc. Full time

    Head of Centralized Application Support at Financial Industry in NYCSoftware Guidance & Assistance, Inc., (SGA), is seeking a Head of Centralized Application Support for a Full-Time role with one of their top Financial Industry clients in mid-town NYC. Hybrid work model: required in-office presence 2-3 days/week. Enjoy complimentary lunch at the office from...

  • Applications Engineer

    1 month ago

    New York, New York, United States Hitachi Careers Full time

    Description Applications Engineer Level II -As a Applications Engineer you will work alongside a team of automation experts. Together you will develop an accurate budget and project quote outlining key concept points, sequence of operations and mechanical descriptions to ultimately create custom, innovative and integrated solutions for our customers you...

  • Application Security Engineer

    2 months ago

    New York, New York, United States OPT Nation Full time

    In this role you will work closely with development teams across platform engineering to ensure our applications are secure. We are looking for a skilled application security engineer to analyze software designs and implementations from a security perspective and identify and resolve security issues. You will perform security analysis and implement controls...

  • Application Security Engineer

    3 weeks ago

    New York, New York, United States OPT Nation Full time

    In this role you will work closely with development teams across platform engineering to ensure our applications are secure. We are looking for a skilled application security engineer to analyze software designs and implementations from a security perspective and identify and resolve security issues. You will perform security analysis and implement controls...

  • Field Applications Engineer

    7 hours ago

    New York, New York, United States Adagy Robotics Full time

    Role DescriptionWe're looking for a field applications engineer who will work directly with our customers to integrate and deploy Adagy's service on their robots. This is a customer facing role. You'll play a critical role in the product's success, working closely with customers and the engineering team to achieve seamless deployment and operation of the...

  • Applications Engineer

    1 month ago

    New York, New York, United States Hitachi Careers Full time

    Description As a Applications Engineer you will work alongside a team of automation experts. Together you will develop an accurate budget and project quote outlining key concept points, sequence of operations and mechanical descriptions to ultimately create custom, innovative and integrated solutions for our customers you never even thought possible. This...

  • Equity Derivatives Trading Applications Support

    1 week ago

    New York, New York, United States Brains Workgroup Full time

    Our client, a major bank in New York City, is looking for Equity Derivatives Trading Applications Support Engineer.Consulting position, initial term is 6 months with possible extensions and option hire.Rate: $ /h on W2 DOE, C2C is also an option.Hybrid commute to NYC Office Location (2/3 days on-site per week) NO H1B Visa Candidates can be considered.EQD...

  • Support Engineer

    1 month ago

    New York, New York, United States Barclays Full time

    Support EngineerNew York CityAs a Barclays Support Engineer, you will become a key member of our team as a high calibre senior Java developer/engineer for our strategic technology application. In this role you will join a global team dedicated to assisting the technology environment, ensuring the smooth running of production systems and providing an...

  • Support Engineer

    3 weeks ago

    New York, New York, United States Barclays Full time

    Support EngineerNew York CityAs a Barclays Support Engineer, you will become a key member of our team as a high calibre senior Java developer/engineer for our strategic technology application. In this role you will join a global team dedicated to assisting the technology environment, ensuring the smooth running of production systems and providing an...

  • Application Monitoring Engineer

    1 week ago

    New York, New York, United States KPG99 INC Full time

    Position: Application Monitoring Engineer (Dynatrace and ELK)Location: Fully RemoteDuration: 6+ monthsInterview: Video InterviewVisa: No H1BRequired Skills:Expert level Dynatrace experienceMust also possess expert level experience with ELK4 or more years of experience in Information Systems performing application and infrastructure analysisWorking knowledge...

  • Cloud Support Engineer

    1 week ago

    New York, New York, United States Presidio Networked solutions LLC Full time

    SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via...

  • Developer/Application Support

    3 weeks ago

    New York, New York, United States Michael Page Full time

    About Our Client Seeking a Developer/Application Support Consultant This is with a leading client, contract to hire and hybrid in office 3x a week. Please Note: This role is not eligible for visa sponsorship and must be in NY Tristate Area Job Description Act creatively to develop applications and select appropriate technical options, optimizing application...

  • Developer/Application Support

    1 month ago

    New York, New York, United States Michael Page Full time

    About Our Client Seeking a Developer/Application Support Consultant This is with a leading client, contract to hire and hybrid in office 3x a week. Please Note: This role is not eligible for visa sponsorship and must be in NY Tristate Area Job Description Act creatively to develop applications and select appropriate technical options, optimizing application...

  • Senior Field Applications Engineer

    1 month ago

    New York, New York, United States Copia Automation Full time

    Who you areWe are seeking a Senior Field Applications Engineer to support the implementation of Copia's DeviceLink product in industrial automation settings, including discrete manufacturing and material handling. This role is part of our Strategy and Operations team, partnering with sales and customer success to accelerate time to value for our customers....

  • Staff Software Engineer, Application Development

    1 month ago

    New York, New York, United States Metropolis Technologies Full time

    Locations: New York, New York, Los Angeles, California OR Seattle, WAThe CompanyMetropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future...

  • Staff Software Engineer, Application Development

    3 weeks ago

    New York, New York, United States Metropolis Technologies Full time

    Locations: New York, New York, Los Angeles, California OR Seattle, WAThe CompanyMetropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future...